Restaurant General Manager
Schussboom Brewing Company
General Manager OpportunityFamily-owned and operated award winning Brewpub looking for a reliable, experienced General Manager with drive and integrity to join our team and grow with us as we expand our vision moving forward! If you thrive in a fast-paced environment, take pride in hospitality and customer service, and want to be part of a positive, fun, hardworking crew — we'd love to meet you.The General Manager is the operational and cultural leader of the business. This is a highly hands-on role for someone who loves hospitality, enjoys being on the floor with the team, and can balance high-level operational thinking with day-to-day execution.You will lead by example, inspire accountability, create systems that improve operations, and ensure every guest experience reflects the warmth, energy, and excellence our brand is known for.This role is ideal for someone who can simultaneously:Direct a busy floor during high-volume serviceBuild, update, and implement systems and SOPsDevelop and coach staffMaintain exceptional cleanliness and organizationThink strategically about staffing, flow, guest experience, and long-term growthWhat You'll DoLeadership & HospitalityLead service from the floorCreate a positive, team-oriented culture focused on hospitality and accountabilitySet the standard for guest interaction, professionalism, urgency, and teamworkBuild relationships with regular guests and community membersEnsure every guest feels welcomed, taken care of, and excited to returnTeam ManagementHire, train, coach, and develop FOH staff and LeadsHold all employees accountable to performance and behavioral standards - no favoritismContinuously train and reinforce hospitality expectations and operational systemsIdentify staffing needs and strategically deploy team members throughout serviceKeep staff productive, focused, and working with purpose during all shiftsOperations & SystemsBuild, update, and implement SOPs and operational systemsImprove efficiency while maintaining a high level of hospitalityOversee scheduling and labor managementEnsure smooth coordination and communication between FOH and BOHMaintain exceptional standards of cleanliness, organization, and facility upkeepMonitor service flow, make real-time operational decisions, and jump in wherever neededEvents & Community EngagementHelp execute large-scale events, festivals, and holiday celebrationsCoordinate staffing and operations for high-volume event daysSupport the community-focused culture of the businessHelp create memorable experiences that bring people togetherWhat We're Looking ForStrong leadership presence with a hands-on management styleProven experience managing high-volume restaurant, brewery, hospitality, or event-driven operationsPassion for hospitality and creating memorable guest experiencesAbility to stay calm, decisive, and organized in fast-paced environmentsExperience developing SOPs, systems, and operational processesStrong communication and team-building skillsAbility to coach employees while maintaining accountabilityExcellent organizational and scheduling abilitiesHigh standards for cleanliness, organization, and executionAvailability to work nights, weekends, and holidays as neededCraft beer knowledge or brewery experience is a plus, but not requiredWhat Success Looks LikeGuests consistently receive warm, efficient, memorable hospitalityStaff are engaged, busy, accountable, and well-trainedService runs smoothly even during large events and peak volumeThe restaurant stays clean, organized, and operationally sharpSystems and SOPs are consistently adhered to and improvingThe business maintains its reputation as a community gathering place people love coming back to
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