Procedural Support Assistant

Procedural Support Assistant

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the consultant during the procedure, and is involved in the postoperative support and information reporting, specimen handling and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.

Qualifications

High school diploma or GED is required. Two years of patient care experience or one year of customer service experience preferred. Possible patient care experience may include duties such as desk operation specialists, nursing assistant, patient care assistant, or licensed practical nurse. Service experience may include administrative, physician's office, appointment scheduler or retail service industry.

Other Qualifications: Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs.

Preferred: Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred.

License/Certification: Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Maintains Basic Cardiac Life Support (BCLS) competency. Additional specialty certification/training as required by the work area.

Exemption Status Nonexempt Compensation Detail $20.98 - $29.19 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits Eligible Yes Schedule Part Time Hours/Pay Period 40 Schedule Details 2/10hr Shifts, Saturday and Sunday with possible varying times between 6AM and 8AM. No Call Required. Weekend Schedule Weekend schedule required. International Assignment No

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Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.