Program Support Assistant

Summary By law, this Office of Inspector General has continued oversight responsibility for United States funded foreign assistance activities across multiple agencies, to include the Millennium Challenge Corporation, the Inter-American Foundation, the US African Development Foundation, USAID and the Department of State. Responsibilities may additionally include oversight of and/or oversight coordination for foreign assistance programs with other interagency partners throughout the US Government. Responsibilities As a Program Support Assistant at the full performance level, you will; Serve as a Confidential Assistant providing administrative, clerical, and program support to the Office of General Counsel, including office operations, coordination and tracking of Whistleblower Program activities, and FOIA administrative support. Provide general administrative and clerical support to the General Counsel and all OGC staff, including scheduling, travel assistance, records management, filing, office supply coordination, meeting logistics, and editing or preparing routine correspondence. Organize and maintain office records, correspondence, and workflow systems to support smooth operations and ensure timely retrieval and disposition of documents. Serve as a receptionist/intake point for clients, respond to routine inquiries, and follow up with OIG staff on pending matters to ensure timely completion of tasks. Support OIG Front Office components, including the Offices of Communications and Innovation, International Partnerships, and Overseas Contingency Operations, by attending meetings and assisting with administrative processes that facilitate effective program operations. Provide administrative support for the Whistleblower Protection Program by receiving, logging, routing, and tracking disclosures and complaints; generating standard correspondence; conducting follow-up; communicating with stakeholders; and maintaining relevant databases and records. Support the FOIA Program by receiving and processing incoming FOIA requests; generating acknowledgments and routine responses; tracking deadlines; coordinating with OIG staff on request processing; and managing FOIA records and final document assemblies. Apply established administrative procedures and judgment to maintain workflow tracking systems, ensure timely action on assignments, and recommend improvements to clerical processes where appropriate. Communicate and coordinate with internal and external stakeholders to exchange information, ensure accurate processing of administrative actions, and maintain effective working relationships across OIG offices. Safeguard sensitive information, maintain confidentiality of legal and program-related materials, and comply with all applicable policies, including FOIA, Whistleblower Protection, Privacy Act, and records management requirements. Perform other duties as assigned in support of OGC and Front Office operations. Requirements Conditions of Employment Qualifications To qualify for the GS-09 grade level, you must have one year of specialized experience at the GS-07 level in the Federal service or equivalent. Specialized experience is defined as: 1) Providing administrative support, such as scheduling office meetings, keeping office activities organized, preparing correspondence, and supporting daily office operations by following established procedures. 2) Keeping records and files organized, including storing, locating, tracking, and properly disposing of documents-such as program files or case materials-according to records management rules and guidelines, and 3) Receiving and processing incoming program-related requests or correspondence-such as FOIA inquiries or whistleblower submissions-by logging them, routing them to the right staff, sending standard acknowledgments, updating tracking systems, following up as needed, and ensuring all steps follow required procedures. Time in Grade Requirement: Time-in-grade requirements must be met by the closing date. This means that you must have served at least 52 weeks at the next grade level (or equivalent) below the grade advertised on this vacancy announcement. ICTAP/CTAP: If you are requesting special employment consideration under the Interagency Career Transition Assistance Program (ICTAP) or CTAP, you must provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP or CTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified you must meet the following: OPM qualification requirements for the position, all selective factors, where applicable; special OPM approved qualifying conditions for the position; is physically qualified with reasonable accommodation, where appropriate, to satisfactorily perform the duties of the position upon entry; and receives a rating of at least "well-qualified" on the questionnaire. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Additional information regarding ICTAP or CTAP eligibility is available from Career Transition (opm.gov). Education This position does not have a positive education requirement. Additional Information These are Testing Designated Positions (TDPs) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency. SELECTIVE SERVICE: EEO Policy Statement: Reasonable Accommodation Policy Statement: Veterans Information: Telework: Disability: Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority: Selections are made on the basis of merit without regard to race, ethnicity, color, religion, sex (including pregnancy and gender identity), national origin, age, disability, sexual orientation, genetic information, or any other non-merit-based factor. If needed, additional selections will be made from this announcement. US Agency for International Development