Luxury Events & Marketing Specialist

Razny Jewelers is seeking a polished, highly organized, and service-oriented Client Events & Relations Specialist to help create memorable events and personalized experiences for clients across the company's locations. As a family-owned luxury jeweler known for exceptional service and lasting client relationships, Razny Jewelers aims to make every interaction thoughtful, seamless, and reflective of the brand's standards.

This role is divided equally between client events (50%) and client relations (50%). The Specialist will work closely with store leadership, sales professionals, marketing, luxury brand representatives, and external partners to coordinate elevated events, meaningful client gestures, private appointments, and personalized experiences. The primary work location is Highland Park, with travel to other Razny Jewelers locations and off-site venues as needed.

Responsibilities

1. Client Events — 50%

• Coordinate the client events calendar in partnership with store leadership and marketing, aligning event timing and requirements with store priorities.
• Support the planning and execution of in-store events, collection launches, trunk shows, private shopping events, store celebrations, and intimate client gatherings.
• Develop and maintain event timelines, checklists, guest experience plans, and planning documents to keep each event organized from initial planning through follow-up.
• Coordinate event logistics, including catering, florals, décor, entertainment, photography, invitations, signage, gifting, staffing, and other event materials.
• Partner with jewelry and watch brand representatives to coordinate event requirements, brand materials, product presentations, and related arrangements.
• Work with sales professionals to organize guest lists, prepare and distribute invitations, track RSVPs, and communicate event details and updates.
• Coordinate vendors and external partners, obtain proposals as needed, and confirm schedules, deliverables, and setup requirements.
• Track event expenses, process invoices, maintain budget records, and communicate budget considerations or changes to the appropriate leadership.
• Provide on-site event support, including vendor setup, guest arrivals, hospitality, event flow, troubleshooting, and breakdown.
• Prepare post-event recaps summarizing attendance, client feedback, engagement, sales opportunities or results were available, and recommendations for future events.
• Ensure every event reflects Razny Jewelers' standards for presentation, discretion, hospitality, and personalized service.

1. Client Relations — 50%

• Coordinate client gestures for birthdays, anniversaries, engagements, holidays, and other meaningful milestones.
• Organize client gifting, thank-you notes, and appropriate post-event or post-visit follow-up in partnership with sales professionals.
• Assist with private shopping appointments, product previews, special requests, and other tailored client experiences.
• Maintain accurate client preferences, important dates, gifting details, and experience records in approved systems, following company practices for confidentiality and data handling.
• Coordinate hospitality details for client visits and experiences, including reservations, refreshments, and other arrangements appropriate to the occasion.
• Assist with personalized invitations and client communications in collaboration with sales professionals and marketing.
• Liaise with luxury brand partners, restaurants, hotels, and other vendors to fulfill client experience requests and special arrangements.
• Track outstanding client requests and coordinate timely follow-through with the appropriate sales professional, store leader, or partner.
• Exercise sound judgment and discretion when handling confidential client information, preferences, and requests.

Cross-Functional Collaboration & Administration

• Build strong working relationships with store managers, sales professionals, client services, marketing colleagues, brand representatives, and external vendors.
• Communicate event plans, client experience details, timelines, responsibilities, and changes clearly to relevant stakeholders.
• Maintain organized event files, calendars, vendor contacts, guest lists, RSVP records, budgets, invoices, and post-event recaps.
• Manage multiple events and client requests simultaneously while maintaining accuracy, responsiveness, and attention to detail.
• Identify opportunities to improve event planning, client follow-up, vendor coordination, and consistency across locations.
• Adapt to changing business priorities and support related client event and relationship initiatives as needed.

Qualifications

• 2–5 years of experience in event planning, hospitality, luxury retail, client relations, or a related field.
• Strong organizational skills and exceptional attention to detail.
• Ability to coordinate multiple events and client requests while meeting deadlines and managing competing priorities.
• Excellent written, verbal, and interpersonal communication skills, including professional correspondence with clients, vendors, brand representatives, and internal teams.
• A warm, polished, service-oriented approach and confidence interacting with clients and business partners.
• Interest in fine jewelry, timepieces, luxury brands, and personalized client experiences.
• Experience coordinating vendors, tracking expenses, maintaining budgets, and managing event logistics is preferred.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to collaborate effectively with store teams, marketing, vendors, and luxury brand representatives.
• Ability to travel between Razny Jewelers locations and support occasional evening or weekend events based on business needs.

Ideal Candidate

The ideal candidate understands that luxury is defined not only by the product, but also by the experience surrounding it. They are detail-oriented, resourceful, and proactive, with a natural sense of hospitality and an ability to anticipate needs. They can coordinate complex logistics while ensuring clients feel recognized, valued, and cared for.

This individual is comfortable collaborating with store leadership, sales professionals, luxury brand representatives, and external partners. They exercise discretion, communicate clearly, take ownership of follow-through, and remain composed when priorities shift or unexpected challenges arise.

Measures of Success

• Events are organized, well-executed, and consistent with Razny Jewelers' luxury brand and service standards.
• Clients receive timely, thoughtful, and personalized follow-up and milestone recognition.
• Event timelines, guest lists, RSVPs, budgets, invoices, and records are accurate and well maintained.
• Sales professionals and store leaders receive reliable coordination and clear communication.
• Brand partners, vendors, clients, and internal teams experience professional, collaborative service.
• Post-event recaps capture useful attendance, feedback, engagement, and sales information where available.
• Client requests are tracked and followed through in a timely and discreet manner.
• Processes and coordination improve over time, supporting a consistent client experience across Razny Jewelers locations.