IT Project Manager

Job Description

Job Description

We are looking for an IT Project Manager to lead client-facing initiatives in the service industry. This role is ideal for a proactive and detail-oriented individual who can guide complex projects from planning through delivery while maintaining strong communication with stakeholders and ensuring high-quality outcomes. The successful candidate will balance competing priorities, support process improvements, and foster trusted client partnerships in environments that require sound judgment and adaptability.

Responsibilities:
• Direct complex IT projects through all phases, establishing timelines, priorities, and deliverables that align with client and business objectives.
• Serve as the primary point of coordination for clients and internal teams, resolving issues promptly and maintaining productive working relationships.
• Facilitate project planning activities, including scope definition, resource coordination, risk identification, and ongoing status tracking.
• Lead cross-functional teams in fast-paced environments, keeping work on schedule while managing shifting priorities and deadlines.
• Drive process optimization efforts by identifying inefficiencies, recommending practical improvements, and supporting organizational change initiatives.
• Prepare clear project documentation, meeting summaries, status reports, and follow-up actions to ensure visibility and accountability across stakeholders.
• Support customer education and training efforts to promote successful adoption of project deliverables and operational processes.
• Use project management and collaboration tools such as Microsoft Project, Jira, Visio, Excel, Word, Outlook, and PowerPoint to monitor execution and communicate progress.
• Travel as needed to meet with clients, support project milestones, and strengthen business relationships.• At least 2 years of project management experience leading complex initiatives, preferably in client-facing environments; comparable project management education or an active PMP certification may be considered.
• Background in healthcare, property and casualty, or pharmacy benefit management environments, with working knowledge of claims and payment processing.
• Demonstrated ability to manage strategic planning, scope changes, conflict resolution, resource allocation, and continuous improvement efforts.
• Strong relationship management skills with a track record of building trust and effectively handling client concerns.
• Excellent verbal and written communication skills, paired with strong organization, documentation accuracy, and consistent follow-through.
• Proven critical thinking and problem-solving capabilities, with the ability to make sound decisions across multiple levels of an organization.
• Proficiency with Agile Scrum practices and project management tools, including Atlassian Jira and Microsoft Office applications.
• Bachelor’s degree in business, management, computer science, management information systems, or a related field preferred; equivalent experience will also be considered.