Front Office Assistant

Front Office Assistant

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

Claratel Behavioral Health has an exciting opportunity for a Front Office Assistant at our Winn Way Office 445 Winn Way Decatur, GA 30030. The Front Office Assistant serves as the first level of contact for the client experience ensuring exceptional customer service delivery.

HOURS: Mon- Fri 8:00am- 5:00pm

Under general supervision, the Front Office Assistant will perform a variety of general clerical duties in support of the daily functions of the program including, but not limited to:

• Greeting clients and guests upon arrival
• Facilitating the process of admitting clients to the facility
• Insurance Verification
• Scheduling
• Appointment Reconciliation
• Verifies Authorizations and Treatment Plans
• Bed Management and Census Verification
• Answering multi-line phones and responding to requests immediately
• Protecting patients' rights through strong adherence of HIPPA regulations
• Excellence in communication skills, both verbal and written

DUTIES AND RESPONSIBILITIES:

• High School Diploma or equivalent
• Professional front office etiquette
• Pleasant demeanor
• Ability to multi-task
• Excellent communication Skills
• Organization skills
• Data entry skills
• Minimum of two years of front desk experience in a medical office or hospital setting
• Previous experience with Electronic Medical Records
• Proficiency in computer program applications and basic office equipment
• Strong data entry skills with the ability to type a minimum of 45 wpm

PREFERRED QUALIFICATIONS:

• Prior experience working in a mental health environment
• Completion of a Medical Administrative Assistant program
• Experience with AVATAR electronic medical record software

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.This employer participates in E-Verify.

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA

Pre-employment drug screening and successful completion of a criminal history background check is required.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at View email address on click.appcast.io.

Claratel Behavioral Health