Customer Support Representative II
SGS Consulting
Job Responsibilities:
- The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client’s dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, AutoTrac and machine guidance.
Skills:
- Fluent in Portuguese
- Skills in interpersonal communications, negotiation, and conflict resolution
- Advanced in verbal and written in Portuguese language abilities
- Working functional in written and verbal English language abilities
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
Education/Experience:
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Vacancy posted 3 days ago
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