Mitigation Manager

Lead Mitigation Technician-Charlotte NCServe others within your community in their time of needMake a difference for others that have had a disaster strike their propertyWork hard and take pride in completing projects (i.e. mitigating flood and fire damage)Be empathetic and show a sense of urgency while communicating through modern technologyPaul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving technicians the opportunity to become experts in the field through certifications and Paul Davis University. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Technicians are on the front lines of restoring their communities by being first on site after disasters strike (i.e. floods, fires) and will be leading the mitigation effort to restore the property.Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.To provide extraordinary care while serving people in their time of need.To provide opportunities for great people to deliver Best in Class results.Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a technician if you take pride in your work and have fun while working with others.Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunitiesMonthly cross-training opportunities to advance your careerFlex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.Paid trainingHealth Insurance OptionBonus program for performanceReferral programGreat culture and team dynamicCompensation based on experience and performanceDesire to join a world-class team and contribute a positive attitudeDedication to customer serviceFluent in EnglishClean criminal background checkAbility to pass a drug testValid driver's license with a clean recordHave the ability to work nights/weekends and overtime, if neededAbility to lift 75 LBS frequentlyDesire to continually learn new thingsMust know Xactimate EstimatingMust know MICA and Moisture MapperHigh level performance of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement and carpet cleaning/reinstallation services according to Paul Davis and industry specifications under the supervision of the Mitigation Manager.Focus and dedication to providing excellent customer service.Maintain a clean, properly stocked and organized truck and maintain all company equipment.Be accessible by phone and participate, as necessary, in the on-call schedule.Assist in warehousing and facility related tasks when necessary.You will assist other team members as you see opportunities arise and be a leader for the team when needed.Ability to write estimates in designated software.Responds to all activities of emergency services and oversees restoration servicesProfessionally represent the Paul Davis principles of honesty and integrity.Point person and first responder for every emergency loss.Establishes and records the scope of work to be accomplished.Coordinates and supervises work on Emergency Water Services (to include extraction, developing drying plans, and providing project documentation).Coordinates and supervises work on Emergency Fire/Smoke Services (to include deodorization, pack-outs, board-ups, and securing structure).Coordinates and supervises work on Mold Remediation (including demolition and cleaning).Coordinates and supervises work in the preparation and cleaning of carpets and furniture upholstery.Oversees Equipment Maintenance and expendables (to include maintaining MSDS sheets).Communicates with Management & Customers.Trains and supervises emergency services technicians and assistant technicians.Maintains relationship with adjusters and communicates with updates as needed.Performs on-call rotation as needed.Completes jobs successfully and obtains certificate of completion.Able to climb a ladder.Able to list at least 75 pounds.Able to work in confined spaces.Proficient writing estimates with Xactimate/SymbilityAble to work around a variety of chemicals without any adverse reaction or sensitivity. IICRC certifications: Water Restoration Technician, ASD, Fire & Smoke Technician, Applied Microbial Remediation (PDR Certification)Required High School diploma or equivalency, valid Driver's License, copy of current driving history issued by DMVCompensation: $50,000.00 - $60,000.00 per yearSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.