PROGRAM & TICKETING ASSISTANT

Job Description

Job Description

POSITION TITLE:  Program and Ticketing Assistant (Part Time)

DEPARTMENT : Membership & Programs Department

REPORTING RELATIONSHIPS

REPORTS TO :Director of Programming & Membership

DIRECT REPORTS INCLUDE: N/A

WORK SCHEDULE: 29 hours per week, must be available to work certain evenings or weekends

STATUS: Part-time, non-exempt

COMPENSATION : $21 to $25 DOE

BENEFIT STATUS : Non-Eligible

Key Responsibilities:

• Ticketing & Purchase Tracking 

• Process and organize ticket purchases for The Ebell’s programs 
• Track ticket sales, reservations, complimentary tickets, and guest lists 
• Assist with ticket-related questions from guests and staff 
• Manage Eventbrite event setup, including creating ticket links, Upticketing, and tracking registrations
• Create JotForm RSVP links for website

• Program Check-In 

• Staff the check-in table for programs
• Check guests in and verify ticket purchases or reservations 
• Manage walk-ins, guest lists, and last-minute ticket changes 
• Distribute programs, name tags, or other event materials as needed 
• Provide a welcoming and helpful first point of contact for guests 

• Program & Membership Support 

• Send event reminders with parking instructions, event time and location, and other relevant information 
• Assist with administrative and logistical tasks related to programs or membership as requested 
• Prepare materials such as guest lists and seating charts before events 
• Assist with basic event setup and breakdown, particularly around the check-in area 

• Data & Administrative Support 

• Process ticket and program-related purchases through JotForm, Eventbrite, and over the phone 
• Reconcile ticket purchases with attendance information 
• Maintain organized and accurate records for reporting and future reference 
• Communicate with Accounting Department when ticketing or payment questions arise

Qualifications:

• Previous experience in administrative support, ticketing, customer service, event support, or a related field 
• Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines 
• Excellent attention to detail and accuracy, particularly when working with ticketing, registration, and attendance information 
• Strong written and verbal communication skills 
• Friendly, professional, and comfortable interacting with members, guests, and the general public
• Ability to remain calm, flexible, and solution-oriented when handling last-minute changes or unexpected situations during events 
• Comfortable working independently while also collaborating with staff and volunteers 
• Proficiency with Microsoft Office
• Ability to learn and work with ticketing, registration, and database systems; experience with Eventbrite or JotForm is a plus 
• Ability to handle confidential or financial information with professionalism and discretion 
• Availability to work occasional evenings and weekends for programs and events

Minimum Requirements:

• Bachelor’s degree preferred; Associate degree or equivalent combination of education and experience accepted 
• 2–3 years of related experience and/or training 
• Nonprofit experience strongly preferred 
• Some accounting or financial tracking experience strongly preferred 
• Proficiency in Microsoft Excel, Word, and Outlook required

The Ebell of Los Angeles provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties. All employees are required to pass a background check.

Compensation

$21 to $25 per hour

Benefits (Full-time only): Not Applicable

The Ebell is an equal opportunity employer and does not discriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information or any other basis prohibited by law. We support, promote and embrace a diverse workforce.