Mortgage Origination Customer Service Representative

We have an outstanding Contract position for a Mortgage Customer Service Representative to join a leading Company located in the Indianapolis, IN surrounding area.

**US Citizenship is required.**

**Candidate must have the ability to obtain and maintain a Public Trust.**

As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

As a Mortgage Origination Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:

• The ability to navigate multiple computer systems and applications and utilize search tools.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Basic Hiring Criteria:

• High School diploma or equivalent. 
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Desired Qualifications:

• FHA Knowledge/background
• Bilingual in English and Spanish - verbal and written
• Contact Center experience (Omnichannel)