People Operations Associate

Job Description

Job Description

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.

We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working — Consumer Reports named us the top-rated mobile carrier two years in a row.*

And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively — without compromising standards — we want to hear from you.

As a People Operations Associate, you’ll support day-to-day HR operations and work closely with our People Operations Manager, Talent, Finance, Legal, and Leadership teams. This is a hands-on role where you’ll gain exposure to HR strategy, systems building, and cross-functional collaboration, while helping to deliver a seamless employee experience.

What you'll do:

• Assist with onboarding and offboarding processes, documentation, and system access.
• Maintain accurate employee records in HRIS, benefits systems, and internal tracking tools.
• Assist with benefits administration and employee inquiries.
• Support HR compliance with federal, state, and local regulations.
• Help develop and maintain employee policies, handbooks, and documentation with People Ops Manager.
• Screen incoming HR correspondence and escalate time-sensitive matters to People Ops Manager.
• Coordinate recruiting processes and help ensure a smooth candidate-to-employee transition.
• Assist with reporting, audits, and data hygiene for operational accuracy.
• Support company-wide people programs including performance cycles, engagement initiatives, learning opportunities, and recognition programs.
• Help organize our annual company offsite (previous locations: Tokyo, Dubai, Hawaii).
• Build scalable People Ops systems, templates, and workflows.

Skills and Experience:

• 1–3 years in People Operations, HR, or related operations role.
• Startup, tech, or high-growth experience preferred.
• Bachelor’s degree in HR or related field, or equivalent experience.
• Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar).
• Familiarity with HR tools and systems (HRIS, performance management).
• Detail-oriented with strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with PEO (Justworks) and benefits administration a plus.

Why You'll Love This Role:

• Hands-on experience across the full employee lifecycle.
• Direct exposure to building People Ops processes and systems.
• Opportunity to support high-impact cultural moments like global company offsites.
• Collaborative, fast-paced, hybrid work environment in New York City.
• Growth and professional development opportunities within a scaling organization

Benefits

• $100/mo USM credit for your phone / family / friends etc
• Gym Reimbursement
• Flexible PTO
• Medical, Dental, and Vision Plans

Think you're a good fit? Apply here to learn more!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.