Client Service Representative

Client Service Representative

Dallas Veterinary Surgical Center - Frisco Location is currently seeking a qualified, driven individual to deliver excellent client and patient care as one of our extremely valued client service representatives. For more than 30 years, DVSC has been a trusted referral partner for veterinarians throughout the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. Utilizing state-of-the-art equipment and innovative techniques, our team is committed to delivering the highest standard of veterinary medicine.

Compensation: $ 19 - $22/hr. based on experience and credentials

Full-Time Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Schedule:

• Full Time
• 4x10 hour shifts per week (1 weekday off)
• Monday - Friday
• 7:00am-5:00pm

Job Description

The purpose of this position is to provide outstanding client service. Our Client Service Representatives (CSR) have many duties ranging from answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff. Our CSRs must enjoy working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

• Creates a warm and welcoming impression.
• Remains professional and courteous while handling multiple tasks with many interruptions.
• Firmly believes in the quality of care provided and communicates this sense of assurance to clients.
• Understands our services and recommendations and clearly communicates them to clients.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.

Qualifications

• At least two years of recent experience in a veterinary or medical environment, with increasing responsibilities.
• Ability to submit to drug screening as we are a drug-free workplace
• Knowledge of general office practices and procedures, Client Service Representative(receptionist) duties, and telephone techniques.
• Demonstrate ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
• Experience maintaining patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrate the ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.

About DVSC Dallas Veterinary Surgical Center (DVSC) has proudly served the Dallas-Fort Worth community for more than 30 years as a leading veterinary surgical referral center. Our team provides advanced surgical care for dogs and cats using innovative techniques and state-of-the-art technology. We are committed to delivering exceptional patient outcomes while fostering a supportive environment where team members can learn, grow, and thrive.

Nearby Communities DVSC attracts Veterinary Professionals from throughout the Dallas-Fort Worth Metroplex, including:

• Fort Worth, TX
• Arlington, TX
• Keller, TX
• Southlake, TX
• Grapevine, TX
• North Richland Hills, TX
• Hurst, TX
• Bedford, TX
• Colleyville, TX
• Burleson, TX
• Weatherford, TX
• Dallas, TX

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.