Account Coordinator

Company Overview Founded in 1971, Marcus & Millichap (NYSE: MMI) is a premier commercial real estate brokerage firm specializing in investment sales, financing, research and advisory services. With a national platform spanning 80+ offices across the U.S. and Canada, the firm completed over 8,800 transactions in 2025, with $50.8 billion in sales volume. Position The Account Coordinator serves as a key liaison between Agents and internal Brokerage Transaction Services (BTS) teams while acting as the primary owner of incoming project requests. The role ensures all Broker Opinion of Value (BOV), Offering Memorandum (OM) and Financial Analysis (FA) requests are properly reviewed, organized and launched for production while maintaining exceptional agent service, workflow integrity and operational excellence. The base salary range for this role is $70,000 – $85,000 per year. Actual pay will be determined by factors such as education, experience and job‑related skills relevant to the role. This position is fully remote. Responsibilities Workflow Management: Serve as the primary owner of all incoming project requests submitted through the BTS intake portal. Review project submissions for completeness, accuracy and compliance before initiating workflows. Validate all submitted documentation, marketing materials, property information and supporting assets. Identify missing or inconsistent information and resolve issues prior to project assignment. Apply quality assurance procedures to ensure projects meet operational requirements before entering production. Create and configure projects within Asana using established workflow templates. Populate all project details, custom fields, tasks, dependencies, timelines and supporting documentation with precision. Ensure required project information is accurately entered and organized according to departmental standards. Build and maintain strong relationships with agents and internal stakeholders. Investigate and resolve agent‑related escalations, collaborating with leadership to address issues quickly and effectively. Progress Reporting & Data Integrity: Maintain up‑to‑date and accurate data across all relevant systems. Monitor project progress and generate clear, articulate reports for internal stakeholders and leadership. Qualifications 3+ years of experience in Account Coordination, Marketing Communications, a creative agency, marketing department or within the commercial real estate or a similar industry. Exceptional customer service skills with a focus on agent satisfaction. Experience using task‑management systems such as Asana or Jira in a professional setting. Strong technical proficiency across digital platforms and self‑motivated, adaptable; able to work independently or collaboratively. Meticulous attention to detail, process‑improvement mindset and ability to multitask in a high‑volume, fast‑paced environment. Creative and proactive problem solver with the ability to navigate complex situations and provide solutions quickly. Familiarity with Commercial Real Estate terminology or willingness to learn. Impact By managing marketing project workflows, maintaining data integrity and supporting agent success, the Account Coordinator plays a critical role in delivering high‑quality projects and fostering lasting relationships across the organization. Benefits Health, dental and vision insurance. Paid time off and paid holidays. 401(k) retirement plan with employer matching contributions. Life and disability insurance. Employee Assistance Program (EAP) and wellness resources. Equal Opportunity Statement Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic under federal, state or local law. #J-18808-Ljbffr