Case Manager II

Job Description

Job Description

The ECHO Case Manager II works directly with pregnant and parenting teenagers to support their educational success and personal growth. This position helps participants achieve their high school education goals by providing case management, advocacy, life skills education, resource coordination, and ongoing support. The Case Manager partners with youth to navigate challenges, connect with community resources, develop parenting and independent living skills, and create pathways toward long-term self-sufficiency and success.

Summary of work:

Responsible for conducting assessments, writing case plans and providing case management services according to department needs, guidelines, and procedures. Meet with clients in schools, hospitals, home visits, and/or other locations as deemed necessary.  Refers families in need of supportive services, and completes appropriate paperwork.

Essential duties and responsibilities:

• Conducts client screening and assessment for service needs.
• Receive referrals for potential participants, and provide assessment interviews, develops case as needed by the program guidelines.
• Respect all hospital, school, and location policies and procedures when conducting screening, assessments, appointments, and follow up visits.
• Conducts home visits to provide services.
• Work with paraprofessionals and supervisor to provide coordinated services.
• Attend department team/staff meetings and present cases, as requested
• Assist in providing referral information to families and additional services as needed if the program is full, or they do not meet the minimum program requirements at LSSI.
• Serve as a client advocate and respect all agency, program and meeting location confidentiality policies.
• Offer and provide curriculum and education to clients/parents when appropriate.
• Meet with Supervisor on a regular basis and consult with Supervisor on assigned cases.
• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately.  Always intervene on behalf of the child when necessary.
• Report to Child Protection Services in cases where neglect and/or abuse is suspected.
• Attend weekly staff meetings, in-service training and other meetings as requested.
• Attend program related meetings in the community, as requested.
• Complete all paperwork required by agency within established program timeframe.
• Complete paperwork and follow agency procedures and accreditation guidelines while performing work duties. Help with reaccreditation process when assigned.
• Track balanced score card goals and turn in required reports to the program manager.
• Provide assistance in other programs, counties and regions when necessary.
• Process proficiency in community referral and resourcing 
• Process focused expertise in 2 or more areas of services delivery (ie autism, domestic violence, mental health, conflict resolution/mediation, child development, parenting skills ect)
• Home visitation facilitation expertise and on boarding of new staff members through shadow and training of engagement skills 
• Develop and maintain working relationships with community partners and collaboration.
• Represent LSSI in community meeting to with adherence to the mission and model of services 
• Participate in grant writing and subsequent reporting for programs.
• Responsible for assisting director with all aspects of training of new staff.
• Responsible for training co-workers on monthly reporting and program procedures when necessary and assisting with completion to meet program deadlines.
• Participate in interviews with director as needed.
• Responsible for operating independently and remotely, ensuring quality of service for families and involving director as needed. 
• Perform other related duties as assigned.

Knowledge, skills, and abilities:

• Knowledge of human behavior and dynamics.  Demonstrate maturity and experience in successfully raising/working with infants, young children, parents, and families.
• Ability to communicate effectively with clients and staff.
• Ability to engender a trusting relationship with clients.
• Demonstrate motivation and ability to learn dynamics of abuse and neglect.
• Knowledge of or ability to learn community resources appropriate to needs of clients.
• Demonstrate motivation and ability to learn to work effectively with workers and professionals encountered in performing program tasks.
• Knowledge of or ability to learn program policies and procedures.
• Understanding of and empathy for clients served, including those with differing cultural, racial or ethnic identity.
• Attention to detail and ability to multi-task with strength in organizational skills.

Education and Experience:

• Bachelor’s degree in Social Services or related field required.
• Two years of program related experience preferred.
• Valid driver's license and car for full-time business use.
• Minimum Auto Insurance Coverage Levels:
  • Bodily Injury Liability
    • $100,000 for any one person in any one accident
    • $300,000 for all persons in any one accident
  • Property Damage Liability
    • $100,000 for any one accident
• Must have access to the internet.
• Experience with computers.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem Solving- the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills- the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.      
• Oral Communication-the individual speaks clearly and persuasively in positive or negative situations.
• Written Communication- the individual presents documents and requests in a professional manner to the clients and to colleagues.
• Planning/Organizing - the individual prioritizes and plans work activities, uses time efficiently.
• Quality Control- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability- the individual adapts to changes in the work environment, and is able to deal with frequent change.
• Dependability- the individual is consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Security- the individual actively promotes and personally observes safety and security procedures.

LSSI Core Values:

• Commitment to excellence: Focuses on the individual needs of each customer and provides exceptional service.
• Hope now and for eternity: Instills hope in clients through program services and community partners
• Respect for all people: Upholds respect for all clients, staff, and community partners regardless of religious affiliation, or culture.
• Integrity in relationships and resources: Gains the trust of management, staff, clients and community partners through sound work standards and performance.
• Service as a reflection of our Faith: Treats others as the mission of the organization reflects.
• Trust in Christ and His Word : Establish trust with clients, staff, and partners by serving those in need with compassion and empathy.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the   skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.