Inbound Sales Specialist

Job Description

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About the Company

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Farmers Insurance is hiring Inbound Sales Consultants for our Direct Sales division in Grand Rapids, MI. This is a phone-based sales role built around warm, inbound customer inquiries — people already shopping for insurance who need someone to guide them to the right coverage.

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About the Role

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The compensation is straightforward:

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• Guaranteed base pay of $40,000+ (higher for licensed or senior candidates)
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• Average performers earn an additional $27,300+ per year in monthly incentives
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• Top performers consistently earn $75,000+ on top of base annually — Uncapped. Your performance drives your paycheck.
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• Senior/Lead roles available for candidates with 3+ years of call center insurance sales experience, with base starting at $50,000+
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No P&C license required to start. Farmers sponsors and funds your Property & Casualty licensing within your first 90 days on the job.

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Responsibilities

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• Take inbound calls from customers actively shopping for personal lines insurance, gather their information, run quotes, and close the sale.
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• Identify cross-sell opportunities for additional P&C products (home, renters, boat).
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• Make outbound follow-up calls to maximize sales potential in some cases.
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Qualifications

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• Minimum 1 year of sales experience; call center experience strongly preferred.
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• Proven track record of meeting quotas and performance metrics.
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• Strong verbal communication skills with the ability to adapt your style on every call.
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• Self-motivated, competitive, and coachable.
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• Comfortable navigating multiple systems simultaneously.
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• Must be eligible to obtain a P&C license in all required states.
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Required Skills

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• Strong verbal communication skills.
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• Ability to adapt communication style.
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• Self-motivated and competitive nature.
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• Experience in navigating multiple systems.
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Preferred Skills

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• 1 year of sales experience.
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• Call center experience.
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• Proven track record of meeting quotas.
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Pay range and compensation package

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Full-Time | Base $40,000+ | Uncapped Commission

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Equal Opportunity Statement

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Farmers Insurance is committed to diversity and inclusivity.

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Schedule (non-negotiable)

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• Monday–Friday: 8am–10:30pm EST availability required
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• Saturday: 10am–5:30pm EST (1x per month)
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• Full-time, 40 hours/week | Five 8-hour shifts
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Training

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Monday–Friday 8:30am–5pm EST

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Work model

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Hybrid — 3 days in office, 2 days remote

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Office

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5665 North Kraft Lake Drive, Grand Rapids, MI

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Fully remote considered for candidates in eastern time zone states with an active P&C or personal lines license.

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Benefits include :

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• Medical, dental, vision
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• 401(k) with dollar-for-dollar match up to 6%
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• Paid parental leave
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• HSA
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• Life insurance
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• Tuition assistance
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• And more.
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Farmers provides all necessary technology for remote work (laptop and accessories included).

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