Terrain Key Holder - Receiving
$19.25 per hourTerrain
Location This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States Role Summary Terrain is growing and opening a new location in Wayland, MA! We are looking for a Receiving Key Holder to join this team. Interested? Apply now! We will begin interviewing for this role in June. A Receiving Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in stock procedures and contribute mentorship to receiving & fulfillment associates. Role Responsibilities Customer Experience
- Collaborates with the leadership team in cultivating terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer
- Shares product knowledge, new arrivals, and current garden trends to inform the customer and inspire their indoor and outdoor spaces
- Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services
- Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience
- Supports new hire onboarding and continued education of the team through cross training of multiple department
- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
- Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
- Provides insights related to the customer and employee experience and communicates feedback to Store Manager
- Terrain brand fan
- 1+ years leadership experience
- Knowledge of home décor trends and gardening
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
Vacancy posted 1 day ago
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