Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Job Description

As a Customer Service Representative, you will review customer requirements and documentation for accuracy and ensure compliance with company standards. You will communicate scheduling and delivery commitments between customers and various internal departments, including production, planning, shipping, quality, and sales. Additionally, you will provide customers with lead times, shipment updates, and documentation support, while maintaining accurate customer records within company systems.

Responsibilities

• Review and resolve customer concerns, discrepancies, shipping issues, and order-related problems professionally.
• Create and process Return Material Authorizations (RMAs) in accordance with company procedures.
• Process customer orders with precision.
• Address missing documentation and coordinate with internal departments and customers to obtain required information.
• Troubleshoot order-related errors and collaborate cross-functionally to ensure accurate resolution and customer satisfaction.
• Support internal teams by ensuring customer expectations and contractual requirements are clearly communicated.
• Maintain knowledge of company products, aerospace industry standards, and customer requirements.
• Participate in departmental process improvement initiatives and support company goals.
• Maintain confidentiality of customer and company information.

• Proficient in Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to handle multiple job functions with minimal supervision.
• Maintain a professional appearance and positive company image.
• Strong communication and interpersonal skills.
• Ability to solve problems and possess critical thinking skills.
• 5+ years of experience in customer service.

• Experience with expediting and RMA processes.
• Familiarity with order entry and planning.
• Basic Excel skills for handling open order reports.

This role is based onsite in Glendale, CA, operating from 8am to 5pm, Monday through Friday. The office setting is on a large campus featuring nice buildings and spacious desk areas, providing a comfortable work environment. There are break rooms and outdoor areas available for taking breaks.

Job Type & Location

This is a Contract to Hire position based out of Glendale, CA.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Glendale,CA.

This position is anticipated to close on Jun 22, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.