Tier 3 Support Specialist

Tier 3 Support Specialist, a contract position focused on troubleshooting and testing within a major national healthcare enterprise, primarily remote, requiring expertise in hardware validation and complex problem management. Key Responsibilities Conduct rigorous hardware and software validation to ensure compliance with enterprise standards Serve as the final escalation point for complex technical issues, collaborating across departments for solutions Maintain system images and develop automated scripts to enhance software deployment efficiency Required Qualifications Proven mastery of Windows desktop and server environments, including Group Policies and Active Directory Significant experience in a formal testing environment with an understanding of infrastructure impacts Proficiency in scripting languages like PowerShell or VBScript 2-4 years of experience supporting a remote user base within a complex network architecture Experience in mentoring teammates and creating clear technical documentation