Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jason Hobbs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Licensed Insurance Account Representative (State Farm Experience Required)

Requirements (Please Do Not Apply Unless You Meet These Qualifications):

• Active California Property & Casualty Insurance License required
• Minimum of 2 years of experience working as a State Farm Agent Team Member required
• Extensive State Farm experience strongly preferred
• Experience with State Farm systems and processes preferred
• Strong sales and customer service skills required

We are a small, close-knit office that values teamwork, professionalism, and a positive attitude. We are seeking an experienced insurance professional who is customer-focused, empathetic, and motivated to grow with our agency.

Our office serves a wide variety of households and specializes in small business insurance. We are looking for someone who enjoys balancing exceptional customer service with proactive sales and relationship-building.

For the right person, we anticipate significant opportunities for internal growth, increased responsibility, and career advancement.

Responsibilities:

• Assist customers with policy questions, changes, and coverage recommendations
• Generate new business opportunities through referrals and cross-selling
• Manage customer inquiries and resolve issues promptly and professionally
• Maintain accurate customer records and update information as needed
• Support customer retention initiatives and strengthen long-term relationships
• Work closely with team members to ensure outstanding customer experiences
• Assist with small business insurance accounts and servicing needs

Qualifications:

• Active California Property & Casualty License
• Minimum 2 years of State Farm agency experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proven customer service and sales experience
• Ability to remain calm and professional in high-pressure situations
• Self-motivated with a strong work ethic and positive attitude

If you are an experienced insurance professional who takes pride in helping customers and enjoys working in a collaborative, high-performing environment, we would love to connect with you.

Applications without prior State Farm agency experience will not be considered.