Business Analyst (Asset Management and Business Systems)

Business Analyst

The Road Services Division (RSD) is actively seeking a Business Analyst role within the Asset Management and Business Systems (AMBS) Team. This role is ideal for individuals who thrive at the intersection of people, process, and technology.

The Business Analyst will train and support users in Cityworks, promote quality data practices, and analyze business workflows to improve functionality, efficiency, and integration. This position also participates in process improvement efforts and helps configure and optimize the Cityworks Asset Management System (AMS). The role provides analytical and reporting support that informs key operational decisions.

You will collaborate closely with road maintenance crew chiefs/supervisors, engineers, planners, management, and IT partners to strengthen RSD's GIS-centric asset management framework. As a knowledge expert this position will be part of a high-performing team that is a leader in providing excellent customer service and consistency.

If you are an action-oriented professional with a desire to provide exceptional customer service, is eager to add to base knowledge and skills, can effectively prioritize competing priorities, and values being a part of a supportive and inclusive work environment, we want to hear from you! The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work. Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing and we remain steadfast in our efforts to create a positive impact for our employees and communities alike.

Participate in Lean-based process improvement events across road maintenance, engineering, environmental compliance, and planning functions.

Gather and document business requirements; translate field and program needs into improved workflows.

Configure and optimize Cityworks, including templates, tasks, workflows, inboxes, and permissions.

Support system testing, documentation, and change management activities.

Analyze work order, asset, environmental, and roadway operations data to create reports, maps, and dashboards.

Develop performance indicators and visual management tools to support operational planning and communication.

Deliver training for Cityworks users across RSD: field crews, inspectors, engineers, and planners.

Perform GIS edits to improve asset accuracy and support engineering, stormwater, and roadway infrastructure programs.

Support ad-hoc projects that improve business intelligence and internal workflows.

Two years of experience working with a GIS-centric asset management technologies (such as Cityworks or Cartegraph AMS); OR an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Demonstrated experience in business analysis, including eliciting and documenting requirements, translating needs into solution approaches, and facilitating meetings for analysis, user testing, and training.

Proficiency in asset management systems, including configuration, user support, and workflow optimization.

Basic understanding of GIS principles and spatial data concepts, as applied to GIS-integrated asset management systems.

Basic understanding of database and programming principles, including best practices.

Strong communication and collaboration skills, including the ability to work effectively with cross-functional teams, build relationships, bridge differences, and provide constructive feedback to support data quality.

Demonstrated ability to analyze, troubleshoot, and resolve system issues to maintain data integrity and system reliability.

Experience in a transportation or public works agency

Ability to relate and communicate with staff at all levels of the organization

Curious, adaptable, and eager to learn and train others in new technologies

Experience using Cityworks or Trimble Unity Maintain & Field

Understanding of project management methodologies and continuous improvement practices, particularly in asset management or software development environments.

Experience with telemetry and/or automating data quality controls through scripting

Experience with data visualization and reporting tools (e.g., Power Bl or similar platforms) to effectively communicate insights and support data-driven decision-making.

Familiarity with environmental regulations, such as the National Pollutant Discharge Elimination System (NPDES) permit, and their impact on data management and reporting.

INTERVIEW SCHEDULE: Those applicants who pass the initial screening will be invited to participate in an interview the week of 7/6 /2026.

WHO MAY APPLY: This recruitment is open to all qualified applicants and may be used to fill current and or/future career service, term-limited temporary, short-term temporary, and/or special duty positions. APPLICATION PROCESS: A full and complete King County application is required. You may also provide a resume and cover letter, summarizing how you meet the experience, qualifications, knowledge, and skills for the position. Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews.

For interviewing tips, please see the STAR-LA method: star-la_interview_method.pdf WORK SCHEDULE: The work week is normally Monday through Friday, 8.00 a.m. to 5:00 p.m., and adjustments to the schedule may be discussed with your supervisor. This position is Exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime pay. EMERGENCY DESIGNATION STATUS: This position has been designated Mission-Critical. Those employees who provide, maintain, and re-establish essential county functions as described in agency Continuity of Operations plans.

Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency . UNION MEMBERSHIP: PROTEC17

TELEWORKING REQUIREMENT: We will work in the office at least three days a week to foster connection and responsiveness, arrive prepared and on time, and structure meetings with clear goals and next steps.

WORK LOCATION: Employees will have access to shared workspaces at various King County facilities. Your primary onsite workspace will be at King Street Center, 201 S Jackson St, Seattle, WA, and occasional work from other Road Services locations.

Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference. Come join the team dedicated to serving one of the nation's best places to live, work and play.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

For more information regarding this recruitment, please contact:

Tasha Holland Human Resource Analyst View phone number on click.appcast.io View email address on click.appcast.io