Call Center Technical Support Representative

Business Premier Service ConsultantThis is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered. In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.Your day-to-day will look like:Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.Being an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.Engaging Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.Handling wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.Using your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.Getting customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.In this fulltime position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.What you can look forward to:A competitive compensation package starting between $22.88 per hour.Paid training and additional resources to support you.Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.Employee Discounts of up to 50% off on:Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessoriesAT&T Internet (Fiber where available)AT&T phone & AT&T wireless home phoneWhat we're looking for:Call center or customer service experience.Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.Desire to work onsite in one of our call centers.Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!