Quality Assurance Assistant

Job Description

Job Description

Description:

Starting Salary: $49,440.00 plus benefits and overtime pay

Status: Full Time, Non-Exempt

Work Schedule: Mondays through Fridays from 8:30 am to 5 pm

Locations:

• CUA 2, 1900 N 9th St, Ste, Philadelphia, PA 19122

ABOUT APM & CUA

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, community school services, and violence intervention services to the North Philadelphia communities.

The Community Umbrella Agencies (CUA) are community-based agencies established to provide case management services and ensure the permanency, wellbeing, and safety of the children, youth, and their families. APM CUA is looking for compassionate and committed social workers who want to create long-lasting impacts in the lives of children and families. APM CUA 2 services the Lower Eastern North region and CUA 5 services the Logan/Olney region.

JOB SUMMARY

The Quality Assurance Assistant (QAS2) is responsible for ensuring that the Child, Youth and Family Service program is adhering to established performance and quality standards. Specifics duties include tracking performance data and generating reports, reconciling program data, administering Quality Visitation Review Audits (QVR), providing customer service on behalf of the agency, and performing other tasks assigned by the Director of Quality Assurance.

Key job tasks/duties/responsibilities of Quality Assurance Assistant

• Interprets and implements quality assurance standards and procedures in accordance with the Pennsylvania Child Protective Services Law, State regulations, DHS guidelines, and internal policies.
• Conducts interviews with program staff, clients, and resource parents to evaluate program effectiveness and services.
• Reconciles data between program tracking applications and user-entered data to ensure consistency.
• Responsible for having knowledge of Child Protective Services Law, State regulations, OHS guidelines, and contractual requirements and informing the Director of any new and/or revised regulations.
• Compiles statistical performance data and writes narrative reports summarizing findings.
• Assists with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc.
• Maintains current and accurate records of all relevant communications, audits, corrective action plans, and monitoring.
• Ability to identify problems, and work with staff to initiate corrective and preventative actions.
• Administers access to all OHS web-based applications.
• Provides technical assistance related to DHS web applications.
• May perform other duties as assigned.

BENEFITS

• Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
• Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
• WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
• Basic Life Insurance (100% Employer Funded)
• Short-term and Long-term Disability Insurances
• 403B Retirement Plan through Mutual of America
• Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
• AllOne Health Employee Assistance Program at No Cost
• Employee Referral Program (You Can Earn Up to $600)
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

• A Bachelor's Degree in any field is required.
• Prior experience in working in Quality Assurance and/or Child Welfare is preferred.
• Prior experience in finance and/or medical coding is a plus.
• Excellent communication and writing skills.
• Intermediate Excel skills minimum.
• Good customer service skills and a team player.
• Sound judgment, data/analytical, and problem-solving skills are essential.
• Must be proficient in all Microsoft Office applications, including word, excel, and power point.
• Experience working with databases and web based applications.
• Numpad proficiency is a plus.
• Typing speed of40 wpm minimum.

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.