Accounts Receivable Manager

The Accounts Receivable Manager is responsible for overseeing and managing the daily accounts receivable function, including invoicing, cash application, collections, and customer account management. This role leads the AR team, ensures adherence to policies and procedures, and serves as a key liaison between the accounting department and internal stakeholders. The AR Manager plays a critical role in maintaining cash flow, improving AR performance, and driving process improvements across the function. Key Responsibilities Supervise, mentor, and develop AR team members, including Accounts Receivable Associates Assign and prioritize workloads to ensure timely and accurate completion of AR functions Conduct regular performance reviews, provide coaching, and support professional development Serve as the primary point of escalation for complex billing disputes, unresolved collections issues, and customer account exceptions Invoicing & Cash Application Oversee and review preparation, issuance, and accuracy of customer invoices Supervise cash application processes, ensuring payments are posted accurately and timely Review and approve customer profile setups, invoice creation, and account updates Manage client onboarding activities including portal registrations and vendor/supplier form completion Collections & Account Management Develop and implement collection strategies to minimize past-due balances and improve DSO (Days Sales Outstanding) Monitor aging reports and elevate high-risk accounts as appropriate Review and approve write-offs, credit memos, and payment adjustments within established policy thresholds Oversee resolution of billing discrepancies, short payments, and unapplied cash Manage customer advances, reimbursable expenses, markups, and other fee types Reporting & Analysis Prepare and present AR performance reports including aging analysis, cash forecast, and collection trends to management Monitor key AR metrics (DSO, collection effectiveness index, bad debt) and identify areas for improvement Provide data and analysis to support month-end and year-end close processes Assist with internal and external audit requests, providing documentation and supporting schedules Policy, Process & Systems Review, update, and enforce AR policies and credit procedures Identify and implement process improvements and automation opportunities to increase efficiency and accuracy Ensure team compliance with internal controls and company policies Collaborate cross-functionally with client management, client leads, and operations teams to resolve billing issues and streamline workflows Maintain confidentiality and exercise discretion with sensitive financial and customer information Administrative Manage miscellaneous AR-related tasks including expense backup retrieval, bank deposits, and ad hoc requests Support system administration tasks within accounting and ERP platforms as needed Qualifications & Skills Education Associate or bachelor’s degree in Accounting, Finance, Business, or a related field required Experience 8+ years of accounts receivable or general accounting experience 2+ years in a supervisory or team lead capacity Demonstrated experience managing collections, dispute resolution, and AR reporting Technical Skills Proficiency in accounting or ERP systems; QuickBooks Desktop and NetSuite strongly preferred Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis) Familiarity with customer billing portals and vendor/supplier registration processes Experience handling client billbacks and resolving billing discrepancies in a timely manner. Core Competencies Strong leadership, coaching, and team development skills Excellent analytical and problem-solving abilities High attention to detail with strong organizational and time management skills Effective written and verbal communication skills, including the ability to interact professionally with clients and internal stakeholders Ability to manage competing priorities in a fast-paced environment Sound judgment and discretion when handling confidential information The Lede Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ABOUT THE LEDE COMPANY The Lede Company is a full-service strategy, communications and social impact consulting firm, specializing in corporate, entertainment, brand and nonprofit sectors. With dedicated Talent, Music, Strategic Communications, Brand, Content and Social Impact divisions, we work with our clients to advance business and social outcomes through innovative storytelling, media, campaigns and partnerships. Our service offerings draw on our expertise, relationships, and resources, all of which enable us to exceed client expectations and ultimately, deliver results. #J-18808-Ljbffr