Incident Support Analyst

Job Description

Insight Global is seeking an Incident Management Coordinator for a large enterprise client supporting critical applications used by a wide user base. This individual will play a key role in monitoring systems, responding to technical incidents, and ensuring minimal downtime across platforms. The ideal candidate is comfortable troubleshooting issues, coordinating incident response efforts, and communicating effectively with both technical teams and end users. This role offers hands-on exposure to enterprise IT operations in a fast-paced, always-on environment and is ideal for someone looking to grow their career in IT support and incident management.

Monitor critical applications and systems to ensure uptime and stability

Respond to, triage, and escalate technical incidents as needed

Provide incident management support under minimal supervision

Troubleshoot application and system issues to determine root cause

Host and manage conference calls during major incidents

Communicate status updates clearly to stakeholders and users

Support remote users and multiple sites via VPN and remote tools

Ensure timely resolution and documentation of incidents

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

1–3 years of experience supporting an IT environment

Solid understanding of how IT systems work together (networks, servers, storage, applications)

Experience monitoring applications and systems

Ability to troubleshoot application and system issues

Experience supporting remote sites and VPN-connected users

Strong written and verbal communication skills

Comfortable communicating with users at all levels of an organization

Ability to work flexible hours in a 24x7 support environment Experience with incident management or ITIL-based environments

Experience hosting or leading incident bridge/conference calls

Prior work supporting large-scale or enterprise applications

Experience enforcing IT or computer-related policies

Exposure to system monitoring tools