Salesforce Business Analyst

Salesforce Sales Operations Analyst Drive sales efficiency, actionable insights, and Salesforce excellence across Gogo’s global Sales & Marketing organization. At Gogo, we're transforming how people connect in the sky through industry-leading connectivity and technology solutions for business aviation customers worldwide. As we continue to grow, we rely on scalable systems, data-driven decision-making, and operational excellence to help our teams deliver exceptional customer experiences and achieve ambitious business goals. As our Salesforce Sales Operations Analyst, you'll help optimize sales processes, strengthen Salesforce adoption, and provide critical business insights that drive revenue growth. You’ll work closely with Sales, Marketing, Salesforce Development, and business stakeholders to ensure our Salesforce platform, processes, and reporting capabilities support organizational success. If you're someone who enjoys solving complex business problems, turning data into actionable insights, and partnering across teams to drive meaningful improvements, we'd love to meet you. What You’ll Do Optimize sales processes, identify operational bottlenecks, and implement improvements that increase efficiency and reduce administrative burden for sales teams. Analyze sales performance, pipeline health, and forecasting metrics to deliver actionable insights that support business growth. Partner with Sales, Marketing, Revenue Operations, and Salesforce Development teams to gather requirements and enhance Salesforce functionality and workflows. Manage and improve Salesforce Sales Cloud processes, including lead management, opportunity progression, pipeline tracking, and reporting. Lead onboarding and ongoing Salesforce training initiatives to maximize user adoption and promote best practices. Develop, maintain, and enhance dashboards, reports, and analytics that provide visibility into sales performance, forecasting, and business trends. Collaborate with Salesforce architects and developers to test, validate, and deploy new functionality, including participation in User Acceptance Testing (UAT). Support territory planning, quota management, and resource allocation initiatives that improve sales coverage and effectiveness. Identify opportunities to automate, standardize, and scale business processes across the Sales & Marketing organization. Contribute to broader revenue growth initiatives by helping ensure data accuracy, process consistency, and operational excellence. What You’ll Bring Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience. 3+ years of experience in Salesforce Operations, Sales Operations, Salesforce Administration, or a related discipline. Demonstrated experience managing and optimizing Salesforce Sales Cloud environments. Experience with CRM data management, including data quality, imports/exports, reporting, and data migration. Strong analytical and problem-solving skills with the ability to translate business needs into scalable solutions. Ability to manage multiple priorities, navigate ambiguity, and drive projects to completion. Even Better If You Have Salesforce Certified Business Analyst, Salesforce Administrator, or Salesforce Sales Operations Professional Certificate. Experience with third-party Salesforce integrations and connected business applications. Experience developing training materials and conducting end-user training sessions. Knowledge of Agile methodologies and experience working in Agile delivery environments. Experience supporting sales organizations in SaaS, telecommunications, technology, aviation, or aerospace industries. Familiarity with revenue operations, territory planning, quota management, and sales forecasting processes. Experience collaborating with Salesforce developers, architects, and technical teams. Advanced reporting and data visualization skills. Experience creating reports, dashboards, and forecasting tools that support business decision-making. Ability to document business requirements, workflows, and process improvements. Why Gogo? At Gogo, we're transforming how people connect in the sky. Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground. You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next. Ready to help shape the future of connected aviation? Come aboard. Equal Pay Disclosure(s) Base Pay: 96,000.00 - 120,000.00 USD Annual Target Annual Short-Term Incentive: Bonus Plan at 10% (% of Annualized Base Pay) Eligible for Incentive Stock Program: Yes Benefits: Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at Gogo is an Equal Opportunity and Aff… The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish). Here at Gogo, we lead with Integrity First. We set the standard in our industry, leading with integrity; we strive to do what’s right, not just what is easy or expedient. Customer Excellence and Mission – We build and deliver with the customers mission in mind, not just our roadmap On Team – We collaborate across functions and business lines globally. People Power the Network – Technology moves fast, but people make the difference; we invest in their growth and treat them with respect. Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation. Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team. Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations. Connect with us at Join our talented, motivated, and diverse group of professionals who welcome extraordinary challenges and are creating the finest inflight connectivity and entertainment experiences in the sky. To learn more, visit #J-18808-Ljbffr