HR Coordinator

Job Title: HR Coordinator Location: Newark, NJ Pay Range: 25 - 30/hr, W 2 Duration: 12+ Month Contract Work Mode: Hybrid (2 days a week in office) Summary: Responsible for managing a wide variety of employee data updates, requests, and inquiries. Commitment to providing excellent internal customer/client service experience. Understand and apply HR policies/procedures. Sensitively and compliantly handle confidential employee information. Collaborate with HR Centers of Excellence regarding continuous improvement, trends, best practices, and new technologies in HR. Develop and maintain usage reports. Research and respond to questions through centralized phone, ticket management system, and case tracking tool (AskHR). Responsibilities: Perform Tier1 HR operations, ensuring cases requiring escalation are completed within service level agreement. Manage employee status/pay changes, terminations, org structure changes, exit survey support, and job description updates. Handle sensitive and confidential employee relations case history research, invoice, and purchase order support. Manage inquiries through databases and channels, including AskHR. Research and resolve complex inquiries/complaints and urgent exceptions from business area and/or HR. Create, assign, elevate, and resolve cases in accordance with standard operating procedures and policies. Ensure compliance with document management processes within the PSC. Advise and educate managers and employees on self-service tools where available. Participate in continuous improvement workshops and projects. Collaborate with PSC Leadership, Subject Matter Experts, HR COEs, and user groups to ensure overall operational effectiveness. Requirements: BA/BS degree or 4 years of relevant professional work experience in lieu of degree. Ability to learn and apply HR practices, policies, and procedures. Proficiency in using HR systems and data sources such as SAP/HR Module. Excellent verbal, written, and interpersonal skills. Strong analytical, decision-making, and problem-solving skills. Ability to work collaboratively with others to resolve complex issues. Excellent knowledge of Microsoft Office, including Word and Excel. Ability to work independently, manage competing priorities, and meet deadlines. Ability to maintain confidentiality and handle sensitive information. Flexible to change and a team player. #J-18808-Ljbffr