Customer Service Representative
Cone Health
Cone Health - 5817 West Gate City Boulevard - Responsibilities: Answer calls from patients promptly to address account issues and provide information on status, payments, denials, reimbursements, and patient residuals; Document interactions to support accurate record-keeping and efficient communication within the revenue cycle; Explain credit and collections information and recommend suitable payment options to improve understanding and compliance; Adhere to HIPAA regulations and corporate compliance during interactions; Maintain acceptable quality and production levels and notify the manager of potential issues to prevent payment delays or increased denials
Vacancy posted 3 days ago
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