Treatment Coordinator

Treatment Coordinator

South Bend, IN and St. Joseph, MI

The Treatment Coordinator is a dynamic sales professional and one of the most influential roles within our practice. As the first point of contact for prospective patients, you'll build relationships, understand each patient's needs, and confidently guide them through their orthodontic journey.

Success in this role comes from creating an exceptional customer experience while educating patients on treatment options, overcoming objections, and helping families make confident decisions about their smile. You'll leverage your sales skills and consultative approach to drive treatment acceptance, support business growth, and foster long-term patient relationships.

If you're passionate about connecting with people, thrive in a goal-oriented environment, and enjoy turning conversations into life-changing opportunities, this is the role for you. Subject matter expertise not required; training on dental/orthodontic knowledge will be provided.

In addition to your hourly rate, we offer a competitive benefits package that includes substantial monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request. Opportunity to earn between $50k - $70k per year between base rate and commission.

Obtaining high treatment acceptance rate of 70% or higher by educating and discussing the orthodontic treatment process, cost of treatment, insurance coverage, and finance options.

Consistently achieve established sales goals by converting consultations into treatment starts. Individual performance is tracked through treatment acceptance rates and other key sales metrics.

Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.

Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.

Communicate to office management if schedules are not filled for consults.

Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.

Promoting and upholding the values of Harrington Orthodontics in all aspects of the job.

Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.

Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.

Drive results and strive to consistently achieve results and goals set forth by management.

Other duties as required.

Being resilient - rebounding from setbacks and adversity when facing difficult situations.

Situational adaptability - adapting approach and demeanor in real time to match the shifting demands of different situations.

Communicating effectively - developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - building strong customer relationships and delivering customer-centric solutions.

Drives results - consistently achieving results, even under tough circumstances.

Instills trust - gaining the confidence and trust of others through honesty, integrity, and authenticity.

Interpersonal savvy - relating openly and comfortably with diverse groups of people.

Persuading - using compelling arguments to gain the support and commitment of others.

Action-oriented and taking initiative, being adaptive and flexible in a changing environment.

Customer service or sales experience, along with dental knowledge preferred.

Have excellent written and oral communication skills.

Compassion and high level of service for our patients, parents, and staff.

Integrity, always doing the right thing.

Dependable, reliable to be at work when scheduled.

Attention to detail.

Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.

Professional manner and appearance at all times.

Dental or Ortho knowledge appreciated but not required.

Computer skills: Microsoft office and Web Browser.

Telephone skills: Proper telephone etiquette and information gathering skills.

High School Diploma, GED or equivalent Required

1-3 Years Relative Sales Experience