Operations Software Analyst Seniors

Role Description

FIS Management Services, LLC seeks Operations Software Analyst Seniors in Jacksonville, FL to focus on the disciplines of selection, implementation, operation, ongoing support and administration of “commercial-off-the-shelf” (COTS) and internal systems and system software that make up the underlying operating environment necessary to support critical operational service delivery processes across one or more production data centers.

• Manage Public Cloud Deployments (preference with Azure)
• Manage Private Cloud Deployments
• Oversee FIS Software deployments and new clients Onboarding
• Responsible for troubleshooting with client and environmental issues
• Work with Development and Operations (DEVOPs) Team on Application and scheduling of updates and deployments to SaaS hosted environment
• Perform problem solving and Root Cause Analysis review, documentation, and reporting
• Collaborate with multiple teams including Development teams and other Technology teams to optimize customer experience
• Share new ideas for Continuous Improvement projects

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Engineering, Computer and Information Science or related field
• Five (5) years of progressively responsible experience in the job offered or a related occupation

Requirements

• Troubleshooting and resolving performance issues across CI/CD pipelines, container platforms (Docker and Kubernetes), and multi-cloud infrastructure using tools including Splunk, Azure Monitor, Azure Log Analytics, Dynatrace, and automated health checks
• Addressing issues including slow-running applications, connectivity failures, application outages, automation breakdowns, and job execution failures
• Performing root-cause analysis and implementing resolutions while driving continuous improvements to optimizing infrastructure and workflows
• Automating repetitive tasks, deploying CI/CD pipelines, enabling predictive maintenance, and migrating to a centralized knowledge repository
• Monitoring and analyzing infrastructure performance in real time
• Leveraging reliability engineering tools and technologies including Splunk, Tryambak, Azure Monitor & Log Analytics, Terraform, Kubernetes, and Dynatrace to ensure system stability and scalability

Company Description