Desktop Support

Job Description Desktop Support Location: Oklahoma City, Ok Description: Education & Experience Associate’s degree in a computer-related field or equivalent technical training required. Minimum of 5 years of relevant experience in desktop support or a similar IT role. Responsibilities Provide deskside support to end users, resolving hardware and software issues that cannot be addressed remotely. Facilitate new employee onboarding by provisioning and configuring and installing hardware tailored to specific job roles. Troubleshoot, image, and configure Dell hardware, ensuring all required software is installed and operational. Respond promptly to user inquiries regarding software and hardware operations, focusing on efficient and permanent resolution. Maintain accurate documentation of daily tasks, issues encountered, and solutions implemented. Collaborate with third-party vendors both in-person and virtually to resolve technical and non-technical questions or issues. Basic support and troubleshoot A/V equipment, including Logitech Tap systems. Skills & Qualifications Excellent verbal and written communication skills, with a strong customer service orientation and problem-solving mindset. Ability to work independently, manage time effectively, and pay close attention to detail. Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services. Experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker is preferred. Basic understanding of circuit boards, processors, electronic equipment, and computer hardware/software is a plus. Additional Information Exercises independent judgment while collaborating with teammates and supervisors. #J-18808-Ljbffr