Customer Service Representative

McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology. We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field. Our front office team plays a critical role in shaping each patient's experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere. Our Culture As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement. Growth Opportunities We are committed to developing our team members. Opportunities for cross-training and advancement may include: Front Office Lead Clinical cross-training Cosmetic coordination Practice operations support What You'll Do Manage incoming calls on a multi-line system Schedule appointments in our cloud-based system Coordinate schedules for six providers Check patients in and verify insurance information Collect copays and process retail transactions Document detailed patient messages in our EHR Maintain accurate demographic and insurance records Support daily administrative operations What You'll Bring Bachelor's degree completed or in progress preferred Strong multitasking and organizational skills Professional communication skills Interest in healthcare administration or the medical field Passion for patient-centered service Benefits and Perks Health, Dental, and Vision Insurance 401(k) with match Paid Time Off Virtual fitness and mindfulness resources Generous skincare product discounts Complimentary cosmetic services Position Details Full-time Some Saturdays required Primary location: McLean, VA Occasional coverage at our Potomac location (advance notice provided) One-year commitment required #J-18808-Ljbffr