Product Operations Associate

We are seeking a dynamic, adaptable Product Operations Associate to execute and optimize critical operational workflows in a fast-paced environment. Partnering cross-functionally across Product, Engineering, Design, and Customer Success, you will support scalable operational initiatives, maintain SOPs, and deliver a high-quality customer experience. PLEASE SEND YOUR RESUME TO View email address on us.fitly.work

salary: $17 - $18.5 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

What You’ll Do

• Manage a daily queue of 30 to 45 detailed, thoughtful customer email inquiries.

• Conduct 5 to 10 live Zoom video calls per day once fully trained to walk business clients through their accounts.

• Guide new users through onboarding checklists and provide clear, reassuring answers to complex questions.

• Consistently meet team responsiveness targets by ensuring timely, high-quality customer communications.

What We’re Looking For

• High school diploma or equivalent required.

• Open to diverse backgrounds including retail, hospitality, office administration, customer care, libraries, healthcare front desks, or pre-sales support.

• Excellent written communication skills, with grammar and reading comprehension to translate complex issues into clear, helpful, and empathetic responses.

• Comfort with video communication and hosting live, camera-on calls with clients.

• Time management skills and the ability to maintain accuracy in a fast-paced environment.

• Reliable computer literacy, including quick typing skills and the ability to learn new software platforms quickly.

Where You'll Need To Be

• This position will support a west coast team meaning the schedule is based around PST.
• Must live in or be able to support a 9am - 6pm PST schedule. (12pm - 9pm EST)

Skills

• Telephone Etiquette
• Call Center Support
• Customer Relations
• Client Service

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.