Operations Associate

Job Description

Job Description

Job Summary:

We are hiring Care Logistics Specialists to execute precise, repeatable workflows in a high-accountability warehouse environment. This role is responsible for the accurate assembly, kitting, and handling of products that directly support in-home care delivery.

This is not a general warehouse role. Success in this position requires strong attention to detail, strict adherence to standard operating procedures (SOPs), and a commitment to quality, compliance, and reliability.

What You’ll Do

• Execute assembly and kitting workflows with a high degree of accuracy and consistency

• Follow detailed standard operating procedures (SOPs) and work instructions without deviation

• Meet defined service level agreements (SLAs) for speed, accuracy, and throughput

• Perform quality checks to ensure all orders meet compliance and operational standards

• Maintain organized, clean, and compliant workstations

• Accurately handle inventory, materials, and documentation

• Escalate discrepancies, defects, or process issues immediately

• Support continuous improvement of workflows and operational processes

What This Role Requires

• Ability to follow multi-step written and verbal instructions with precision

• Strong attention to detail and commitment to error-free execution

• Consistent adherence to compliance, safety, and regulatory standards

• High reliability: attendance and punctuality are critical

• Ability to work in a structured, process-driven environment

• Comfort working at a steady, efficient pace for extended periods

• Ability to work independently while maintaining team alignment

Performance Expectations

Success in this role is defined by:

• High accuracy in assembly, kitting, and order fulfillment

• Consistent achievement of productivity and SLA targets

• Strict adherence to SOPs, compliance standards, and safety protocols

• Professional conduct and positive contribution to team environment

This Role Is NOT a Fit If You:

• Struggle with attendance or punctuality

• Prefer unstructured or loosely managed work environments

• Rely on frequent phone use during working hours

• Have difficulty following detailed instructions or standardized processes

• Are not comfortable being held accountable to performance and quality standards

Why Join

• Work in a high-performance, process-driven environment

• Be part of a team that directly supports care delivery and operational excellence

• Clear expectations, structured workflows, and opportunities for growth

• Opportunity to advance into senior and supervisory roles based on performance

  We hire individuals who take pride in doing things the right way, every time. If you are detail-oriented, reliable, and committed to high standards, this is a strong fit. If not, this role will not be a match.