Client Payment Relationship Manager

Job Description Lead primary relationship manager for a portfolio of large corporate clients. Partner with treasury, payments, and service teams to deliver an exceptional client experience, monitor payment performance, identify trends and risks, and translate insights into actions that improve client outcomes, operational efficiency, and revenue retention. Responsibilities Build trusted executive-level relationships. Analyze payment volumes and service metrics to prepare client-facing performance reporting. Track service commitments, resolve issues, and coordinate cross‑functional resolution efforts. Support onboarding, change initiatives, and identify opportunities to deepen client engagement through consultative problem solving and data‑driven insights. Required Skills Proven experience managing payment product client relationships. 8–10 years of relevant experience. Strong ability to interpret payment performance data, service metrics, and operational trends from multiple systems. Experience analyzing fraud and chargeback performance, identifying trends, and partnering with clients and internal teams to improve outcomes. Advanced analytical and problem‑solving skills. Excellent verbal and written communication skills, including presenting insights to senior client stakeholders. Demonstrated ability to coordinate across product, operations, technology, and service teams. Strong organizational skills with ability to manage multiple priorities in a fast‑paced environment. Desired Skills Experience with treasury management, commercial payments, merchant services, or receivables/payables solutions. Proficiency with Excel, Tableau, or similar reporting and analytics tools. Experience developing client performance dashboards and executive business reviews. Strong commercial mindset to identify cross‑sell opportunities and support client growth strategies. Knowledge of payment operations, implementation processes, and service-level performance management. Coding skills. Bachelor’s degree in business, finance, economics, analytics, or a related field. Skills Business Acumen Critical Thinking Customer and Client Focus Result Orientation Analytical Thinking Collaboration Oral Communications Stakeholder Management Adaptability Innovative Thinking Planning Prioritization Shift 1st shift (United States of America) Hours Per Week 40 Pay Transparency Details US – IL – Chicago – 110 N Wacker Dr – Bank Of America Tower Chicago (IL4110) US – NY – New York – ONE BRYANT PARK – BANK OF AMERICA TOWER (NY1100) Pay Range $117,500.00 – $185,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary Incentive This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to employees so they can make a genuine impact and contribute to sustainable growth of the business and the communities we serve. #J-18808-Ljbffr Dormont Manufacturing Co