Program Analyst

Austin, TX USA US - Remote Full time JR3531 About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary Within SHI, the Spend Optimization Services (SOS) organization is transforming how customers manage and optimize technology investments by connecting strategy, financial accountability, and operational execution to deliver measurable business outcomes. The Sr. Program Analyst - Transformation supports the execution and continuous improvement of the Revenue Intelligence portfolio while contributing to broader transformation initiatives across the organization. This role partners with technical development teams, business stakeholders, and leadership to translate business needs into actionable requirements, manage delivery workflows, and drive operational excellence. While primarily focused on the Revenue Intelligence development lifecycle, this position will also support go-to-market (GTM) initiatives, service lifecycle efforts, organizational communications, and other strategic programs as business priorities evolve. Role Description Lead stakeholder workshops and working sessions across Spend Optimization Services (SOS) to gather business requirements, KPI definitions, thresholds, continuous improvement opportunities, and business rules; translate findings into user stories, acceptance criteria, and prioritized backlog items. Partner with development and business teams to refine requirements, support execution efforts, and maintain traceability from requirements through delivery to measurable business outcomes. Develop and maintain project plans across SOS initiatives while tracking roadmap priorities, milestones, delivery commitments, cross-functional dependencies, and intake evaluation and prioritization activities. Execute and help scale the Revenue Intelligence operating model, including sprint planning, backlog grooming, prioritization sessions, mid-sprint reviews, demonstrations, and release readiness coordination. Apply consistent delivery practices across SOS initiatives and identify opportunities to standardize and improve execution models across teams. Own execution tooling and delivery governance through Asana, ensuring work is prioritized, visible, measurable, and aligned with strategic objectives across Revenue Intelligence and Spend Optimization Services. Track and manage risks, issues, dependencies, decisions, GTM launch readiness, and service lifecycle risks across multiple concurrent initiatives. Provide structured status updates, elevate blockers, and ensure alignment across teams. Support dashboards, scorecards, and reporting tools while aligning KPI definitions across Revenue Intelligence, go-to-market intake processes, and transformation initiatives. Analyze performance trends, recommend improvement actions, and drive accountability to ensure clarity, progress, and measurable results. Develop and support internal communications for Revenue Intelligence initiatives and releases, GTM launches and updates, and service offering or lifecycle changes. Create executive-ready status updates, summaries, announcements, release notes, enablement materials, stakeholder communications, newsletters, and internal briefings. Ensure messaging is clear, consistent, strategically aligned, and tailored to leadership, sales, and delivery audiences. Partner with stakeholders to improve transparency, awareness, adoption, and change reinforcement for new tools, processes, and capabilities. Behaviors and Competencies Business Analysis: Translate business needs into structured requirements and user stories Project / Program Management: Manage multiple concurrent initiatives across analytics, GTM, and service domains Process Design & Lifecycle Thinking: Understand and improve end-to-end service lifecycle processes Go-to-Market Awareness: Familiarity with enablement, pipeline tracking, and launch coordination Data & Analytical Thinking: Comfort working with KPIs, dashboards, and performance metrics Organizational Communication: Ability to distill complex initiatives into clear, concise messaging for different audiences Tooling & Systems: Experience with Asana (preferred) and reporting tools (Power BI, Tableau, Excel) Communication & Facilitation: Strong workshop facilitation and stakeholder engagement skills Adaptability & Prioritization: Evaluate competing priorities and provide structured recommendations supported by data, business context, and stakeholder input Change Management: Ability to drive meaningful change through influence Skill Level Requirements Business analysis and requirements gathering. Ability to translate business needs into structured requirements, user stories, and acceptance criteria. Program and project management skills with the ability to manage multiple concurrent initiatives. Process design and service lifecycle management capabilities. Knowledge of agile or iterative delivery methodologies. Go-to-market awareness, including enablement, pipeline tracking, launch coordination, and campaign execution. Strong analytical skills with experience working with KPIs, dashboards, scorecards, and performance metrics. Organizational communication skills with the ability to simplify complex initiatives for a variety of audiences. Strong stakeholder engagement, workshop facilitation, and cross-functional collaboration skills. Ability to evaluate competing priorities and provide structured recommendations supported by data, business context, and stakeholder input. Change management and organizational influence capabilities. Experience supporting application development, business intelligence, transformation, and service lifecycle initiatives. Experience creating executive communications, stakeholder-facing summaries, enablement materials, and release communications. Experience using project delivery, collaboration, and reporting tools. Ability to identify opportunities for continuous improvement and operational excellence. Other Requirements Bachelor’s degree or equivalent experience required. 5-7 years of experience in project coordination, program management, business analysis, transformation, or related roles. Experience supporting cross-functional transformation initiatives involving technical, business, and leadership stakeholders to align priorities, clarify requirements, coordinate execution, and deliver measurable outcomes. Experience supporting application development or business intelligence teams. Experience supporting go-to-market initiatives, including sales enablement, launches, and campaign execution. Experience supporting service or product lifecycle management activities. Background in consulting, IT services, or transformation programs. Ability to travel up to 5-10% for industry conferences and SHI, partner, and customer events. Preferred Experience with Asana administration or advanced use. Experience with reporting and analytics tools such as Power BI, Tableau, and Excel. The estimated annual pay range for this position is $125,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. #J-18808-Ljbffr