ServiceTitan CRM Implementation Specialist

Job Description

Job Description

The ServiceTitan CRM Implementation Specialist is responsible for leading end-to-end implementation and optimization of the ServiceTitan platform across a portfolio of partner businesses. Based in Scottsdale, Arizona, this role serves as the subject matter expert on ServiceTitan, ensuring seamless onboarding, high-quality system configuration, and strong adoption. The position plays a critical role in driving operational efficiency, standardization, and real-time visibility through consistent workflows and reporting.

W Key Responsibilities

• Lead full lifecycle ServiceTitan implementations from initial configuration through go-live
• Configure and optimize ServiceTitan modules including pricebooks, workflows, reporting, and integrations
• Develop standardized templates and processes to ensure consistency across multiple businesses
• Build and maintain detailed documentation, implementation guides, and training materials
• Train business owners and teams on proper use of ServiceTitan and best practices
• Design and deploy custom dashboards and reporting to provide actionable insights
• Ensure data integrity and consistency across all ServiceTitan environments
• Identify process gaps and continuously improve implementation timelines and efficiency
• Provide ongoing post-implementation support, troubleshooting, and system enhancements
• Collaborate with internal stakeholders to improve adoption, standardization, and overall system performance

Required Qualifications

• 2+ years of hands-on ServiceTitan implementation or administration experience
• Proven expertise in ServiceTitan configuration, including pricebooks, workflows, reporting, and integrations
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Experience creating training materials and simplifying technical concepts for non-technical users
• High attention to detail with a strong focus on data accuracy and system consistency
• Excellent communication and relationship-building skills
• Ability to work independently in a fast-paced, evolving environment
• ServiceTitan certification (minimum user-level; advanced certifications preferred) or equivalent demonstrated experience

• Preferred Qualifications (Nice-to-Haves)

• Experience working within the home services or field service industry
• Background in system migrations, pricebook restructuring, or operational transformations
• Familiarity with accounting workflows within ServiceTitan
• Experience supporting multi-location or multi-entity businesses