Endpoint Management Administrator

Omni Corporate Offices Omni Hotels & Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Overview The ITSM Operations Administrator reports to the Sr Manager, IT Service Desk. This role administers, deploys, secures, maintains, and continuously optimizes the organization's enterprise endpoint management environment, with a primary focus on Microsoft Intune and Microsoft Entra ID. This role manages the lifecycle of corporate Windows, macOS, iOS, and Android devices, including enrollment, configuration, application deployment, compliance, operating system updates, vulnerability remediation, and device retirement. The Endpoint Management Administrator partners closely with IT Support Services, Infrastructure, Information Security, Field Technology, and application owners to provide a secure, standardized, and reliable endpoint experience across corporate and property environments. Key Responsibilities Administer and maintain the Microsoft Intune environment Create, test, deploy, and maintain Intune configuration profiles and policies Manage Windows, macOS, iOS, and Android devices through Microsoft Intune Maintain device enrollment profiles, enrollment restrictions, and device configuration standards Monitor enrollment failures, device health, compliance status, and policy deployment results Troubleshoot Intune synchronization, enrollment, configuration, and policy issues Maintain appropriate role-based access and administrative permissions within the endpoint management environment Review the environment regularly for opportunities to improve reliability, standardization, security, and automation Manage Autopilot hardware hashes, device records, group tags, and deployment profiles Configure and maintain Enrollment Status Page settings Support standardized provisioning processes for laptops, desktops, and all-in-one devices Troubleshoot Windows Out-of-Box Experience and Autopilot deployment failures Maintain established device naming and provisioning standards Support device wipe, reset, reimage, replacement, and reassignment processes Package, test, deploy, update, and maintain applications through Microsoft Intune Create and maintain Win32 application packages Coordinate pilot and phased application deployments before broad production rollout Publish approved applications to Company Portal when appropriate Maintain application versions and retire outdated packages Work with business and technical application owners to validate application functionality prior to production deployment Troubleshoot application installation and deployment failures Support the complete endpoint lifecycle from initial provisioning through retirement Perform new device provisioning, enrollment, replacement, reassignment, wipe/reset, reimaging, retirement, and decommissioning. Remove stale device records and maintain accurate device information within Intune and Entra ID Follow established change management requirements for production endpoint changes Maintain accurate technical documentation for endpoint configurations and processes Serve as a technical escalation point for endpoint management issues that cannot be resolved through standard Service Desk troubleshooting Provide escalation support for Intune enrollment failures, Windows Autopilot issues, application deployment failures, device compliance issues, configuration policy conflicts, Windows Update failures, Entra device registration issues, Company Portal issues, and device provisioning failures Qualifications Experience administering Microsoft Intune in an enterprise environment Experience with Microsoft Entra ID Experience managing Windows endpoints Experience with Windows Autopilot Experience packaging and deploying applications through Microsoft Intune Experience creating and maintaining Intune configuration profiles and policies Working knowledge of Active Directory and Group Policy Experience troubleshooting Windows enrollment, configuration, and application deployment issues Experience with Windows Update for Business Working knowledge of endpoint security and compliance concepts PowerShell scripting experience Strong troubleshooting and root-cause analysis skills Strong documentation and organizational skills Ability to manage multiple deployments and technical initiatives simultaneously Ability to work independently while coordinating effectively with other IT teams Critical Skills Strong ownership and follow-through Endpoint management expertise Technical troubleshooting Attention to detail Security-focused decision-making Change management discipline Documentation skills Effective communication Ability to prioritize based on operational and security impact Ability to independently manage assigned work through completion Working Relationships Will interact with all employees of Omni Hotels & Resorts on a regular basis, including IT and other cross-functional team members at the Corporate Offices and property locations. Expectations Work closely with IT Support Services, Information Security, Infrastructure, Field Technology, Network Engineering, application owners, property IT teams, Microsoft, and third-party vendors. Coordinate testing and deployments to minimize business disruption and ensure enterprise endpoint standards are followed Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc. No regular travel required. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels