Dental Center Registration Desk Clerk - Spanish Bilingual

Dental Center Registration Desk Clerk

Under the supervision of the Clerical Supervisor, primary function is to be the front-line interface of the Dental Center to its patients. The Registration Desk Clerk will perform at a high level of efficiency and customer service to assist the patient in the entirety of the appointment process. Additional functions will include and not be limited to: scanning, data entry, and administrative tasks related to patient care and standard operations. The Registration Desk Clerk is cognizant of the philosophy, standards, objectives and policies of the Dental Center and the Funds.

Essential Duties and Responsibilities:

• Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelines
• Schedules initial, recall and treatment appointments, and reschedules appointments as necessary
• Checks patients in for their scheduled appointments, verifies patient's demographics, quotes internal policies and benefits
• Assists patients with their benefit concerns and questions
• Perform monthly patient outreach by contacting members listed on the waitlist platform
• Verifies benefits eligibility and makes notes in the Dental Practice Management system
• Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries
• Checks Delta Dental website and for claims history and frequency limitation for dental services being provided
• Confirms appointments for the next day as needed
• Assist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc)
• Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems
• Assists with additional projects or initiatives, resulting from the day-to-day operations
• Releases patients from appointments as needed
• Assist in the release of patient records following an authorized request
• Scans and loads patient documents to their accounts in the Dental Practice Management system
• Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner
• Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish
• Participate in any/all of the Dental Center improvements geared towards operational excellence
• Documents daily interactions in the Dental Practice Management system
• All other duties assigned by Clerical Supervisor or other supervisor/manager.

Qualifications (Competencies):

• Ability to operate Electronic Dental Record and other telecommunication systems
• Proficient in Microsoft Office applications, with a focus on Excel and Outlook
• Demonstrated ability to manage multiple tasks and priorities efficiently in a fast-paced environment
• Strong organizational skills and proven ability to prioritize tasks
• Experienced in entering, updating, and maintaining data across various systems with precision and strong attention to detail
• Proactive in identifying issues and implementing effective, practical solutions to improve processes and outcomes

Soft Skills (Interpersonal Skills):

• Strong verbal and written communication skills
• Exhibits a deep commitment to delivering exceptional customer service and ensuring patient satisfaction
• Listens attentively to patients and colleagues to accurately assess needs and respond appropriately
• Works effectively with team members to support shared objectives and drive results
• Ability to handle difficult communication with calmness and professionalism
• Adjusts quickly to changing priorities, workflows, and environments

Education:

• High School Diploma, GED or equivalent experience. Employment experience with direct customer service exposure.

Language Skills:

• Proficiency in English and Spanish languages is a must.

Reasoning Ability:

• Above Average

Certificates, Licenses, Registrations:

• None

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
• Under 1/3 of the time: Standing, walking, climbing or balancing, stooping, kneeling, couching, or crawling
• to 2/3 of time: Sitting, reaching with hands and arms
• Over 2/3 of time: Talking or listening
• 100% of the time: Using hands