Desktop Support Engineer

Job Title; Desktop Support Engineer
Location: Nashville TN Onsite
Duration: 6 months
Experience Required: 4-6

Role Overview


An Desktop Support Engineer is responsible for Install, configure, and maintain desktops, laptops, Cisco Phones and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices

Key Responsibilities


Hardware and Software Management: Install, configure, and maintain desktops, laptops, and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices


Collaboration and Documentation: Work with IT teams and vendors to resolve escalated issues, maintain accurate ticketing records, and document procedures, configurations, and troubleshooting step

Cisco Phone Setup
• Configure and deploy Cisco IP desk phones.
• Add and update user extensions in the phone system.
• Test voice lines and fix call quality issues.
• Patch network cables and check port settings.


Shipping Tasks
• Pack broken or extra hardware safely.
• Create labels and process packages using UPS.
• Track outgoing and incoming shipments.
• Keep a log of all shipped inventory.

Required Skills
• Experience with Windows and Mac OS, Microsoft 365, and endpoint management tools like Microsoft Intune
• Knowledge of networking protocols, security systems, and desktop support software
• Strong problem-solving, analytical, and communication skills to interact effectively with end-users and IT teams

Role Descriptions:


Additional InformationDesktop Support: Install| upgrade| and repair Windows computers.Ticket Management: Manage L1 and L2 support tickets using IT service management tools.Key responsibilitiesDesktop Support: Install| upgrade| and repair Windows computers.Ticket Management: Manage L1 and L2 support tickets using IT service management tools.Cisco Phone Setup Configure and deploy Cisco IP desk phones. Add and update user extensions in the phone system. Test voice lines and fix call quality issues. Patch network cables and check port settings.Shipping Tasks Pack broken or extra hardware safely. Create labels and process packages using UPS. Track outgoing and incoming shipments. Keep a log of all shipped inventory.

Essential Skills:


Additional InformationDesktop Support: Install| upgrade| and repair Windows computers. Ticket Management: Manage L1 and L2 support tickets using IT service management tools.
Desirable Skills:
Keyword:
Skills: IT Service Management Consulting