Accounts Receivable Recovery Specialist

Job Description

Job Description

Watchtower Security is the nation's leading provider of all-inclusive, fully managed video surveillance solutions, exclusively dedicated to the multifamily housing industry. For over two decades, we have partnered with property management groups across the nation, empowering them to enhance safety, deter crime, and provide peace of mind to their communities.

As a rapidly growing and dynamic organization, we pride ourselves on a fast-paced, collaborative environment where innovation, critical thinking, and a commitment to excellence drive our success. We are seeking passionate individuals eager to contribute to a team that values strong communication, attention to detail, and a shared dedication to making a tangible difference in community security.

We are seeking a versatile and highly organized Accounts Receivable Recovery Specialist to join our workforce.  The Accounts Receivable Recovery Specialist will focus specifically on recovering outstanding accounts receivable (B2B) from property owners and management companies.  This role focuses on maintaining professional corporate relationships while employing strategic negotiation and legal action to recover delinquent funds.  Your goal is to maximize cash flow while maintaining professional standards and identifying which accounts require a firm legal approach.

Essential Job Functions:

• Portfolio Management & Prioritization:
  • Manage and prioritize a high volume of overdue commercial accounts, meticulously maintaining accurate records of all collection activities and communications.
  • Utilize skip-tracing tools and investigative techniques to identify and reach correct decision-makers and commercial property owners.
• Negotiation & Resolution:
  • Strategically negotiate payment plans, settlements, and resolutions with delinquent business clients that effectively protect the company’s financial interests.
  • Employ exceptional "soft skills" to de-escalate tense situations and seek win-win solutions before escalating to legal actions, understanding the value of preserving business relationships.
• Legal Coordination & Compliance:
  • Act as the primary point of contact between the Finance and Legal departments when accounts require escalation for a legal approach.
  • Ensure all legal filings (e.g., liens against property titles) are accurate and timely to preserve "secured" status.
• Reporting & Analysis:
  • Provide regular, detailed updates to senior management on recovery rates, aging reports, and "at-risk" accounts.
  • Work comfortably with accounting systems to search and analyze data on billing details, and utilize strong Excel skills for tracking actions, success rates, and reporting.

Qualifications & Skills:

• Experience:
  • 3–5 years of progressive experience in B2B collections, accounts receivable, or a legal assistant role specifically focused on recovering delinquent balances owed.
• Legal Acumen:
  • Familiarity with the litigation process, including demand letters, filing complaints, and post-judgment recovery (e.g., garnishments, liens).
  • Knowledge of state-specific statutes regarding liens and commercial property foreclosures is helpful but not required.
• Communication & Negotiation:
  • Exceptional written and verbal communication skills, with a proven ability to de-escalate tense situations and negotiate effectively while maintaining a "firm but fair" approach.
• Technical Skills:
  • Comfortable working with accounting systems (e.g., QuickBooks) to search data on billing details.
  • Strong proficiency in Microsoft Excel for tracking actions, success rates, and reporting.
• Drive & Organization:
  • Highly organized, self-motivated, and thrives in a results-oriented environment with specific financial recovery targets.