Program Support Asst (OA)

Job Title

Program Support Asst (OA)/PD1571288

Duties

Help This is a bargaining unit position. This position is represented by AFGE. Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the local facility in which this position is being filled, the SECOND area of consideration will be employees at other VA facilities, and the THIRD area of consideration will be all other eligibles. Provide general administrative support. Utilizes a variety of office automation software such as word processing, spreadsheets, database management and desktop publishing software. Prepares a variety of documents such as newsletters, administrative correspondence, personnel action requests, reports (which may contain complex charts and graphics), records of interment, administrative forms, and other hand-outs for public distribution. Processes incoming and outgoing mail. Duties require diplomatic contact with patrons in person and over the telephone to deliver detailed information that is easily understood. Performs forms management services for the facility. Provides technical advice and assistance to staff concerning administrative items. Serves as primary/alternate facility timekeeper. Performs duties as a records liaison for the administrative section, conducting proper records management and disposition of records. Provides statistical and historical reports to management as needed. Serves as a purchase card holder (when assigned) for the procurement of supplies and other items related to operations. The incumbent is responsible for documenting and maintaining training for employees of the National Cemetery and assists in the onboarding of new employees and volunteers. Applies conventional practices to solve a variety of problems without assistance. Requires knowledge and ability to coordinate work between departments and other offices internal and external to the organization. The incumbent identifies and resolves various problems and situations affecting workflow when dealing with stakeholders outside the organization. Incumbent has the ability to work independently and make operational decisions using experience, knowledge, understanding of cemetery goals and priorities, commitments, and published policies. Receives guidance from the supervisor when an unusual situation arises. Ability to interpret and apply published guidelines, VA policies, regulations, and precedents to solve specific problems. Ability to build relationships with external contacts, agency employees, next of kin, funeral directors, veterans organizations, and military organizations to coordinate work and resolve issues. Performs public outreach as needed.

Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available

Position Description Title/PD#: Program Support Asst (OA)/PD1571288 The full performance level of this position is GS - 07. Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required