Customer Service Assistant

About the job Customer Service Assistant


About Lorygen Group

Lorygen Group is committed to helping businesses create positive customer experiences through professional service and meaningful engagement. We value teamwork, communication, and continuous professional development.

Introduction

We are seeking a helpful, approachable, and dependable Customer Service Assistant to support daily customer interactions and help create a positive experience for every person we serve. This role is ideal for someone who enjoys assisting others, communicating clearly, and working with a team. The successful candidate will receive training and have opportunities to strengthen customer service and problem-solving skills.

Responsibilities

• Welcome customers and assist with general questions about products and services.
• Provide clear information and guidance based on customer needs.
• Help customers understand available options and identify suitable solutions.
• Maintain a friendly, professional, and welcoming environment.
• Work with colleagues to address customer requests efficiently.
• Share customer feedback and recurring questions with the appropriate team members.
• Support daily service activities and help maintain high customer satisfaction standards.
• Participate in training to improve product knowledge and service skills.

Qualifications

• Strong interpersonal and verbal communication skills.
• Patient, positive, and customer-focused attitude.
• Good problem-solving abilities and attention to detail.
• Ability to follow instructions and work collaboratively.
• Willingness to learn new procedures and responsibilities.
• Previous customer service experience is an advantage but not required.

What We Offer

• Training and ongoing team support.
• A friendly and collaborative work environment.
• Opportunities to develop communication and relationship-building skills.
• Professional growth and potential advancement opportunities.
• Competitive compensation based on the position and experience.