Digital Experience Researcher

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Digital Experience Researcher uses qualitative and quantitative mixed research methods to gather and synthesize data and feedback to improve usability, solve problems and inform product strategy at every stage of the design and development process. This position develops the process/approach for tackling a design problem, using known methods; anticipates problems and explores new patterns and practices, enhancing methodological toolkit. This research adds context and insight to the design process; paving the way to products that are useful, usable, frictionless and delightful. This role is responsible for designing, planning and executing the research plan including screeners, surveys, usability testing, focus groups, interviews, field visits, ethnography studies, competitive analysis, cognitive walkthroughs, task analysis, journey development and persona building. Researchers are storytellers who can visualize and present findings in a concise narrative to stakeholders, partners and product owners.Primary ResponsibilitiesPlans and executes customer research throughout the design and development lifecycle, from early strategic direction through post-release validationResearches personas and investigate behaviorCollaborates with internal teams using research findings to improve productsWorks closely with marketing, product management and design teams to identify research topicsParticipates in recruitment activities for user researchPlans and implements the overall user research strategy and methods for specific projects assigned to themFormulates surveys and analyzing survey dataPlans and executes moderated and unmoderated usability exercisesMay act as a resource to associates with less experienceClearly communicates research findings to internal stakeholdersSubmits research finding for peer reviewConducts reviews of peer’s research findingsShares insights to drive feature roadmaps, prioritization and continuous improvementPartners with User Experience (UX) Design, Product and the lines of Business Partners to explore customer issues and big questions Researchers can dig intoAnalyzes data to extend a key finding to an insightsMaps trends to current work in flight or solutionsEnsures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practicesThis position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. RequirementsBachelor's degree in cognitive or experimental psychology, human computer interaction, human factors, Digital Design, Human Resources, Industrial Organizational Psychology, Market Research or related field and Five (5) years experience as a UX User Researcher or similar roleOr High School Diploma or GED and Nine (9) years experience as a UX User Researcher or similar roleStrong and capable engagement in standard research processes with experience in qualitative and user-centered design research methodologiesStrong Knowledge of UX and user centered design practicesFamiliarity of quantitative behavioral analysis and statisticsFamiliarity with Service Design and Product Management ProcessSkills and CompetenciesAbility to interpret and ensure compliance with applicable rules, regulations, and industry guidanceActive Listening: Thoughtfully listen to research participant feedbackAnalytical Mindset: find ways to use the data available to you to problem solve and identify root causeCommunication: translate data and findings as clearly as possible, and as conscientiously and respectfully as possibleCreativity: come up with new ways to collect data, new ways to view it, and how to best use it in the research processCritical Thinking: Identify anomalies in data and make corrections or clarifications to ensure accurate and reliable reportingDirection: Ability to work autonomously, with direct guidanceOrganization: Efficient storage of raw data and deliverablesPeer Review: Submits research for peer reviewProblem-Solving: suggest solutions to the experience gaps they have observedTeamwork: demonstrate willingness to collaborate, provide and receive constructive feedback and help team members when it is needed and successfully collaborate and work with the larger UX and product teamsTime management: Manage multiple phases of a project to increase efficiencyThis position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Atlanta, GA or Charlotte, NC.Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis. Position TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$115,031.65 USDMedian:$147,640.50 USDIncentive Pay Plans:This job is not incentive eligible.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.Location DetailsAtlanta MidtownLocation:Atlanta, GeorgiaEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.SummaryLocation: Atlanta, GA - Regions Plaza Office; Hoover, AL - Riverchase Operations Center (Birmingham, AL); Charlotte, NC - Charlotte Uptown BranchType: Full time