Desktop Support Technician

Locations 1915 Snapps Ferry Road, Greeneville, TN, 37745, US (On-site) Job Category Technology: Individual Contributors Job Category Information Technology Job Function Infrastructure Job Description Responsibilities Provide onsite and remote support for hardware, software, and peripheral issues. Deploy, configure, and replace laptops, desktops, and mobile devices. Support printers, scanners, and other office technology. Assist with user onboarding, equipment setup, and account-related requests. Perform basic network and connectivity troubleshooting. Escalate complex issues to senior IT staff. Deliver excellent customer service to end users. Qualifications 0–2 years of IT support, technical, or customer service experience. Basic knowledge of Windows, Microsoft 365, computer hardware, and printers. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to learn new technologies and work independently. Technical certifications such as CompTIA A+ are a plus but not required. Preferred Skills Experience with ticketing systems. Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements Ability to lift and move equipment up to 50 pounds. Ability to work under desks, in wiring closets, and around IT equipment as needed. #LI-Onsite #LI-BT1 WHAT WE OFFER Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party. Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. #J-18808-Ljbffr Forward Air Corp.