Fire & Agency Strategic Relationship Manager

Job Description

Job Description

Description:

The Fire & Agency Strategic Relationship Manager serves as the primary relationship owner for a defined geographic territory, responsible for building, strengthening, and sustaining trusted relationships across the EMS ecosystem. The Fire & Agency Strategic Relationship Manager manages stakeholder engagement, supports onboarding and integration efforts, represents the organization in the field, and ensures alignment between stakeholders and internal teams to advance the mission of the National Registry.

Purpose:

This position supports and advances the National Registry by fostering strategic, trust-based partnerships with key EMS stakeholders; ensuring consistent communication and coordinated engagement; and serving as a conduit for advocacy, insight, and collaboration between the field and the organization.

Essential Functions:

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs.
• Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM.
• Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts.
• Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions.
• Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning.
• Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories.
• Manage multiple projects and priorities with strong organizational discipline and professionalism.

Qualifications:

• Bachelor’s degree in Business, Public Administration, Healthcare Administration, Communications, Education, or related field, or equivalent experience required.
• Demonstrated experience in stakeholder relations, account management, advocacy, government relations, policy, partnership management, or related fields required.
• Experience in EMS systems, healthcare, public safety, education, regulatory environments, or state/federal engagement preferred.
• Project management experience and strong organizational skills preferred.
• Familiarity with CRM systems and structured relationship management practices are preferred.
• Ability to manage multiple relationships, projects, and deadlines simultaneously.

Competencies:

• Strong relationship-building and stakeholder advocacy skills.
• Ability to influence, communicate effectively, and build credibility across diverse audiences
• Strategic thinking and problem-solving capability
• High level of professionalism, integrity, and discretion
• Cross-functional collaboration and coordination
• Strong organizational discipline and CRM proficiency
• Adaptability and commitment to continuous improvement

Other Requirements:

• Travel is required to support stakeholder engagement, meetings, conferences, and events.
• Ability to work effectively in both virtual office and in-person environments.
• Standard physical requirements consistent with professional office and travel settings.

The National Registry is an equal-opportunity employer. All persons will be considered for employment without discrimination against race, color, religion, sex, sexual orientation, national origin, veteran, or disability status.

For more information on the National Registry, visit nremt.org.