Client Service Representative

Client Service Representative

Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO's core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.

Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.

Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management

Determine sourcing strategies which align customer needs with internal objectives

Determine logistical requirements and alternatives and assist as needed with execution

Prepare and/or provide technical documents in relation to customer application

Follow up with customers to ensure quote has been received and ask for feedback.

Negotiate price and availability with customers and vendors as needed

Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.

Utilize ISCO business systems to process transactions to company standard

Utilize approved Customer Resource Management (CRM) tool in daily activities

Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors

Ensure appropriate actions are taken to ensure excellent customer experience

Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools

Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.

Monitor commitments to customers to ensure changes and or problems are handled proactively

Participate in Sales Meetings and continuous learning programs as required

Assist with general phone coverage as needed

Ensure compliance with ISCO's Quality objectives and standards

Perform other related duties as assigned

Minimum Qualifications for Consideration

Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field

Experience: A minimum of 2 years' experience in the direct customer selling process and techniques including closing sales is preferred, but not required

Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.