Manager - PFS Customer Service, Cash Applications

Responsibilities Overseeing the operations and functions of the department's billing services Patient statement processing Self-pay collections Customer service Payment posting Credits/refunds Review of collections performance Managing billing and collections Ensuring compliance with third‑party regulations Improving key revenue‑cycle performance indicators Maintaining an efficient operational workflow for day‑to‑day operations in accounts receivable management Implementing and monitoring productivity standards, work queue volumes, and problem resolution Understanding and monitoring KPIs Developing team action plans and adhering to Dayton Children's policies and procedures Collaborating with various interdepartmental teams for optimized revenue cycle management Requirements High school diploma required Associate degree preferred Three+ years of experience in patient financial services or healthcare billing At least one year of leadership or supervisory experience Strong communication and interpersonal skills Ability to work tactfully with patients, staff, and interdepartmental customers Proficient in managing billing and collection processes Strong analytical and problem‑solving skills Ability to lead and motivate a team Knowledge of healthcare billing regulations and compliance requirements Excellent organizational and time‑management skills Certifications & Qualifications High school diploma Associate degree #J-18808-Ljbffr Jobtailor