Director, Commercial Process & Technology

Role Description

We anticipate the application window for this opening will close on - 24 Aug 2026. The Director, Commercial Process & Digital Transformation will support the US Surgical business and is responsible for defining, optimizing, and enabling commercial processes through technology. This leader serves as the Business Product Owner for core commercial platforms, including Salesforce.com and AI-enabled capabilities, while partnering closely with Sales, Marketing, IT, Data & Analytics, Finance and C&P functions to identify opportunities for simplification, automation, and digital transformation.

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 20% of travel to enhance collaboration and ensure successful completion of projects.

Success in this role requires balancing strategic vision with operational execution, ensuring technology investments drive measurable improvements in productivity, customer experience, commercial effectiveness, and business performance.

Key Responsibilities

• Commercial Process Digitalization
  • Challenge existing processes and drive continuous improvement initiatives focused on effectiveness and efficiency.
  • Identify opportunities to simplify, standardize, automate, and modernize workflows.
  • Define future-state operating models that leverage automation, digital tools, and AI capabilities.
  • Ensure business processes are scalable, sustainable, and aligned across Surgical businesses, regions, and functions where appropriate.
• Business Product Ownership
  • Serve as Business Product Owner for Salesforce.com and designated AI-enabled platforms.
  • Define the vision, roadmap, priorities, and success measures and ensure solutions are aligned to commercial strategy.
  • Manage and prioritize business requirements, enhancement requests, and use cases.
  • Establish intake and evaluation processes to ensure business needs are appropriately captured and prioritized.
  • Act as primary liaison between commercial stakeholders and technology delivery teams.
• Commercial Technology Strategy
  • Develop and maintain a commercial technology roadmap aligned with organizational priorities and related functions (i.e C&P technology roadmap).
  • Drive integration and alignment across CRM, analytics, automation, AI, and related commercial technologies.
  • Partner with technology teams to ensure solutions meet business requirements.
  • Monitor industry trends and emerging technologies to identify innovation opportunities.
• Governance & Portfolio Management
  • Establish governance processes for commercial technology investments and enhancement requests.
  • Create intake, prioritization, and decision-making frameworks to ensure transparency and alignment.
  • Lead prioritization of initiatives across competing business demands.
  • Ensure alignment between regional, global, and enterprise priorities.
  • Facilitate alignment across stakeholders and resolve competing business priorities.
  • Develop and maintain transparent reporting on project status, roadmap, risks, and value realization.
• Change Management and Adoption
  • Drive adoption of new technologies and business processes.
  • Develop communication, training, and stakeholder engagement strategies.
  • Define and track adoption, utilization, and business outcome metrics.
  • Promote a culture of continuous improvement and digital innovation.

Qualifications

• Bachelor’s degree with at least 10+ years, or advanced degree with at least 8+ years of experience in Commercial Digital Transformation, SFDC Product Management, or related functions.
• 7+ years of people, program or project management experience.
• Experience leading Salesforce.com (or other CRM) platform strategy and governance.

Preferred Qualifications

• Experience serving as a Salesforce.com Business Product Owner and leading commercial technology initiatives (AI, automation, digital transformation initiatives).
• Experience leading cross-functional projects in complex matrix organizations.
• Demonstrated success driving business process transformation through technology solutions.
• Strong executive communication, stakeholder management, and influencing skills.
• Strong understanding of commercial processes, forecasting, pipeline management, and customer engagement workflows.
• Lean certification.
• Salesforce administrator certification or higher.
• Medical device, healthcare, life sciences, or other highly regulated industry experience.
• Agile product management experience.
• MBA or advanced degree.
• Bachelor’s degree in business, engineering, information systems, or related discipline.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package.
• Salary ranges for U.S (excl. PR) locations (USD): $176,800.00 - $265,200.00.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
• This position is eligible for an annual long-term incentive plan.
• The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
  • Health, Dental and vision insurance.
  • Health Savings Account.
  • Healthcare Flexible Spending Account.
  • Life insurance, Long-term disability leave.
  • Dependent daycare spending account.
  • Tuition assistance/reimbursement.
  • Simple Steps (global well-being program).
• The following benefits and additional compensation are available to all regular employees:
  • Incentive plans, 401(k) plan plus employer contribution and match.
  • Short-term disability.
  • Paid time off.
  • Paid holidays.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).