B2C Customer Experience Team Lead
Pandora
Pandora is hiring a Team Lead Supervisor for the B2C Customer Experience in Pandora AME Operations, located in Maryland. You will supervise the CX team handling calls, emails, and digital inquiries, guide agents, and escalate issues as needed. You will monitor KPIs, coordinate staffing across channels, and partner with Retail Operations and QA to maintain service standards. Experience in CRM systems and Power BI is valued. #J-18808-Ljbffr Pandora
Vacancy posted 2 days ago
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