Patient Service Coordinator II

Neurosurgery Administrative Support

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department of Neurosurgery: Monday - Friday 8am to 4:30pm | Onsite Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.

- Provide routine and more complex administrative support such as typing memos and letters, answering telephones, and taking and distributing messages.

- Coordinate calendar and schedules including coordinate calendars for several managers or coordinates events for department.

- Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material.

- Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process.

- Perform transcription of dictated physician notes.

- Assist with training and orienting staff as needed.

- Provide cross coverage as needed.

- Assist with special projects as directed.

- Follow HIPAA guidelines for the management of patient privacy and confidentiality. Other duties, as assigned.

Qualifications

• High school diploma or GED is required.
• Office experience of 2-3 years is desired.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.